Commercial Ops Manager, Indirect Distribution - M/F/X

Company Description

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. With 5,000 talents committed to delivering the best tech and digital experiences to guests, hotels, and staff across 110 countries, we shape the future of hospitality.

Job Description

We’re looking for a Strategic Commercial & Operational Manager to join our Global Sales team and play a pivotal role in driving our OTA / CTO & distribution strategy worldwide. If you’re passionate about e‑commerce, partnerships, and technology, this is your opportunity to make a real impact at scale. In this role you won’t just manage operations—you’ll shape how Accor collaborates with its most strategic distribution partners.

You Will

• Drive the execution of global distribution strategies with key OTA/CTO partners
• Own and elevate relationships with industry leaders such as Booking.com, Expedia, Agoda, Ctrip, ODIGEO, and Hotelbeds
• Act as a central connector between Sales, Tech, Data, Legal, and Revenue teams
• Optimize performance through smarter processes, stronger connectivity, and data‑driven decisions
• Stay ahead of industry trends and help shape the future of digital distribution

Why this role is exciting

• Global exposure – work with top‑tier international partners and teams
• High‑impact position – direct influence on revenue and distribution performance
• Cross‑functional environment – collaborate across tech, business, and strategy
• Innovation‑driven – be at the forefront of hospitality digital transformation
• People‑first culture – join a collaborative and diverse global team

Your Mission

• Being a Distribution Expert
  • Understand commercial levers and apply technical skills while working hand‑in‑hand with Strategic Account Managers
  • Learn partners’ e‑distribution specificities and Accor’s distribution ecosystem and pricing strategy
  • Act as an entry point to expertise areas such as Load, Connectivity, Legal, and Commercials
  • Share expertise with hubs and maintain close relationships with them
  • Keep up with e‑distribution trends and evolutions
• Main tasks
  • Drive the operational implementation of the strategy defined with Account Managers
  • Manage day‑to‑day support with Account Managers, Partners & Hubs
  • Lead the operational relationship with OTA/CTO accounts
  • Implement relevant and reliable processes with partners
  • Coordinate operational processes with the Central Distribution teams

Qualifications

• 4+ years’ experience in e‑commerce, distribution, sales, or revenue management
• Strong understanding of the OTA ecosystem and hospitality tech landscape
• Proven ability to manage partners and stakeholders across functions
• Analytical mindset with strong Excel and PowerPoint skills
• Structured, proactive, and solutions‑oriented
• Fluent in English and French

Benefits

• Remote work available several days per week from France with flexible options (home, office, hotels, coworking spaces)
• Support for work‑life balance and personal development initiatives (deep work sessions, hackathons, certifications)
• Continuous training and career paths defined individually and collectively
• Access to a dedicated learning platform and talent management programs
• Sustainable mobility package and coverage of public transport subscriptions
• Meal vouchers, health insurance plan funded 50% by Accor, and wellness facilities
• Participation in event‑based social and volunteer programs

EEO Statement

We value the richness of diverse nationalities, personalities, and professional backgrounds. We encourage all applications, regardless of gender, and are committed to supporting employees with disabilities.