Commercial Director

Job Title: Commercial Director - Neve Jewels

Location: Paris

Reporting to: CEO

About Neve Jewels

Neve Jewels is a fast-growing, innovative luxury jewellery brand that is redefining personalised, made-to-order experiences. With a presence across the UK, Ireland, Europe, Australia, New Zealand, Canada, and the UAE, we combine craftsmanship, precision, and customer-first design to create timeless jewellery.

Position Overview

The Commercial Director will be responsible for leading the overall development, commercial performance, retail excellence and operational execution of one of the Neve Jewels brand.

This person will act as the senior business owner for the brand, ensuring that the brand delivers strong commercial growth, a premium client experience, consistent retail standards and clear operational discipline.

The role requires someone who can combine premium retail expertise, commercial leadership, brand sensitivity and hands-on execution in a fast-growing environment.

Key Responsibilities:

1. Revenue & P&L Ownership

• Own revenue, profitability and commercial performance for the brand
• Deliver sustainable growth across both retail and ecommerce channels
• Own forecasting, target setting and performance delivery
• Drive improvements in sales, margin and operating efficiency
• Identify and execute commercial growth opportunities across channels
• Lead all retail locations and showroom operations
• Drive store productivity including:
• conversion,
• footfall efficiency,
• customer conversion
• Ensure consistent premium customer experience and brand standards
• Identify and execute retail optimisation, expansion and ROI improvement opportunities
• Maintain strong operational discipline across all locations

3. Ecommerce & Digital Commercial Performance

• Own ecommerce trading performance in the French market
• Drive improvements across key digital commercial levers:
• traffic,
• conversion,
• customer acquisition,
• AOV,
• CRM performance,
• repeat purchase,
• revenue growth
• Work closely with digital, marketing and technology teams to optimise performance
• Interpret and challenge funnel performance, campaign effectiveness and acquisition efficiency
• Support optimisation of onsite customer journeys and digital merchandising
• Drive seamless customer journeys across online and offline channels
• Ensure strong integration between:
• appointment booking,
• showroom experience,
• CRM,
• repeat purchase,
• Improve customer satisfaction, conversion and lifetime value
• Ensure a consistent premium brand experience across all touchpoints
• Provide market input into assortment, merchandising and pricing
• Drive sell-through, inventory efficiency and margin optimisation
• Support forecasting, demand planning and stock optimisation
• Monitor commercial KPIs and identify risks and opportunities proactively
• Drive corrective actions with strong operational discipline

6. Marketing & Demand Generation

• Oversee local commercial marketing execution aligned with brand strategy
• Ensure effective demand generation across retail and ecommerce channels
• Work closely with performance marketing teams/agencies to improve:
• CAC,
• ROAS,
• conversion,
• Track and improve marketing ROI and commercial effectiveness

7. Scaling & Expansion

• Support retail expansion and new market opportunities
• Help build scalable commercial and operational processes
• Identify growth opportunities across:
• channels,
• partnerships,
• locations
• Contribute to long-term France and broader European growth strategy
• Build, lead and develop high-performing omnichannel commercial teams
• Drive a culture of:
• accountability,
• ownership,
• pace,
• Maintain a hands-on operating style while developing strong team capability
• Balance strategic thinking with strong day-to-day operational execution

Candidate Profile

• 10-12+ years of experience in commercial, retail, ecommerce or omnichannel leadership roles
• Proven ownership of revenue, growth and P&L performance
• Strong experience across:
• multi-site retail operations,
• Strong understanding of:
• performance marketing economics,
• CAC,
• ROAS,
• CRM,
• Strong commercial and analytical mindset
• Comfortable operating in fast-growth and evolving environments
• Strong problem-solving and operational execution capability
• Entrepreneurial mindset with high ownership mentality
• Experience in premium, luxury, fashion, beauty, jewellery or other high-consideration consumer categories preferred
• Comfortable operating cross-functionally within matrix organisations
• Key Skills
• Excellent leadership and influencing skills.
• Strong ability to structure, prioritise and execute.
• Client experience and clienteling expertise.
• Ability to manage senior stakeholders.
• Strong analytical mindset and KPI discipline.
• Hands‑on, pragmatic and solution‑oriented approach.
• Ability to operate in ambiguity and build structure.
• Personality Fit
• Entrepreneurial and hands‑on.
• Commercially sharp.
• High standards and strong sense of ownership.
• Comfortable challenging teams constructively.
• Structured but flexible.
• Premium brand mindset.
• Strong people leader.
• Able to move fast without losing quality.
• Low ego, high accountability.

What This Role Is / Is Not

• This role is:
• A senior brand and business leadership role.
• The day-to-day owner of brands performance and execution.
• A bridge between leadership and operational teams.
• A role designed to structure and scale the brand.
• A role with strong commercial, retail and people leadership responsibilities.
• This role is not:
• A pure marketing/brand communications role.
• A purely retail operations role.
• A role limited to store visits or team supervision.

Why Join Us?

As a leader in the global fine jewellery industry, we are committed to celebrating life's unique stories with integrity and excellence. Join our dynamic team to shape the legal framework of a visionary organization poised for expansive growth and innovation. Be part of a journey to redefine ethical business practices and create a lasting legacy.