Commercial Director

Neve Jewels is a fast-growing, innovative luxury jewellery brand that is redefining personalised, made-to-order experiences. With a presence across the UK, Ireland, Europe, Australia, New Zealand, and Canada, the business combines craftsmanship, precision, and customer-first design to create timeless jewellery. The brand is built for a premium audience and operates across retail, ecommerce, and omnichannel customer journeys. Growth depends on strong commercial leadership, consistent retail standards, and disciplined execution across every market and customer touchpoint. This is a business that values high standards, ownership, pace, and the ability to turn strategy into measurable performance.

Company Proof Points

• Presence across the UK, Ireland, Europe, Australia, New Zealand, Canada, etc shows a broad international footprint.
• The brand is built around personalised, made-to-order jewellery, supporting a premium customer proposition.
• The business combines retail, ecommerce, and showroom-led experiences, requiring strong omnichannel execution.

Company Recognition & Credentials

• A fast-growing luxury jewellery brand.
• An innovative business focused on personalised, made-to-order experiences.
• A premium brand operating across multiple international markets.

About the Role

The Commercial Director will be responsible for leading the overall development, commercial performance, retail excellence, and operational execution of one of the brands of Neve Jewels. Acting as the senior business owner for the brand, this role ensures strong commercial growth, a premium client experience, consistent retail standards, and clear operational discipline. The position requires someone who can combine premium retail expertise, commercial leadership, brand sensitivity, and hands‑on execution in a fast‑growing environment. It is a senior leadership role that bridges leadership and operational teams, with accountability for growth, execution, and scalable performance across channels.

Key Responsibilities

• Own revenue, profitability, and commercial performance for the brand. Deliver sustainable growth across retail and ecommerce channels through forecasting, target setting, and strong performance management.
• Lead all retail locations and showroom operations. Improve conversion, sales per associate, appointment productivity, footfall efficiency, and customer conversion while maintaining premium brand standards.
• Own ecommerce trading performance in the French market. Improve traffic, conversion, CAC efficiency, customer acquisition, AOV, CRM performance, repeat purchase, and revenue growth.
• Drive seamless omnichannel customer journeys across online and offline touchpoints. Strengthen the connection between discovery, appointment booking, showroom experience, CRM, and customer lifecycle management.
• Provide market input into assortment, merchandising, pricing, demand planning, and stock optimisation. Use commercial KPIs to identify risks and opportunities and take corrective action quickly.
• Oversee local commercial marketing execution aligned with brand strategy. Work with performance marketing teams and agencies to improve CAC, ROAS, conversion, traffic quality, and acquisition efficiency.
• Support retail expansion and new market opportunities. Help build scalable commercial and operational processes while identifying growth across channels, partnerships, customer segments, and locations.
• Build and lead high-performing omnichannel commercial teams. Create a culture of accountability, ownership, pace, collaboration, and execution excellence.
• Proven ownership of revenue, growth, and P&L performance in commercial, retail, ecommerce, or omnichannel leadership roles.
• Strong experience across multi‑site retail operations, ecommerce or digital trading, and omnichannel customer journeys.
• Strong understanding of performance marketing economics, including CAC, ROAS, conversion funnels, CRM, and customer lifecycle management.
• Strong commercial and analytical mindset with the ability to structure, prioritise, and execute in a fast‑moving environment.
• Excellent leadership and influencing skills, with the ability to manage senior stakeholders and cross‑functional partners.
• Hands‑on, pragmatic, and solution‑oriented approach with the confidence to operate in ambiguity and build structure.
• Strong client experience and clienteling expertise, with a clear premium brand mindset.

Additional Plus

• Experience in premium, luxury, fashion, beauty, jewellery, or other high‑consideration consumer categories.
• Experience in matrix organisations and cross‑functional operating environments.
• Experience supporting scaling, expansion, or multi‑market growth.

What You'll Bring

• 10–12+ years of experience in commercial, retail, ecommerce, or omnichannel leadership roles.
• A high‑ownership, entrepreneurial mindset with strong commercial sharpness and operational discipline.
• The ability to challenge constructively, move fast without losing quality, and maintain strong standards.
• A strong people‑leadership approach that balances strategic thinking with day‑to‑day execution.

Why Join Us

As a leader in the global fine jewellery industry, Neve Jewels is committed to celebrating life’s unique stories with integrity and excellence. This role gives you the chance to shape the commercial performance and operational direction of a visionary brand poised for growth and innovation. You will have the opportunity to build structure, raise standards, and create measurable impact across retail, ecommerce, and omnichannel customer experiences. It is a senior leadership role for someone who wants broad ownership, direct influence, and the ability to help define how the brand scales in France and beyond. If you are commercially sharp, hands‑on, and motivated by building lasting value, this is a strong platform to do meaningful work in a premium business.

What We Offer

• Senior brand and business leadership responsibility across commercial, retail, and people leadership.
• The opportunity to shape scalable processes and contribute to France and broader European growth.
• Direct exposure to senior leadership in a fast‑growing premium luxury business.