Collections Manager (Mortgages)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products – including spending, saving, investing, exchanging, travelling, and more – help our 70+ million customers get more from their money every day.

We have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. We've been certified as a Great Place to Work™ and we’re looking for more brilliant people who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the Role

The Credit team at Revolut creates and scales lending features that power global growth. They manage the entire product lifecycle, from backend systems to customer‑facing experiences. By combining market insight, risk expertise, and technical precision, they deliver safe, forward‑thinking solutions tailored to each region.

We’re looking for a Collections Manager to build out our in‑country processes and procedures and oversee the continuous high performance of the team as products launch.

What You’ll Be Doing

• Leading the development of compliant and effective debt collections process
• Ensuring the collections process is efficient and compliant with all applicable laws and regulations
• Owning and managing the end‑to‑end debt collections process for retail credit portfolios
• Optimising in‑house and outsourced collection capability with best‑in‑class contact and cure rates by using the latest technology and analytics
• Documenting policies, processes, and procedures for debt collection and recoveries
• Developing, managing, and refining collection strategies to optimise recoveries
• Continuously improving collection processes, metrics, and tools
• Effectively selecting and overseeing debt collection agencies (DCAs) to ensure SLA adherence

What You’ll Need

• 4+ years of experience in debt collection and recoveries in retail banking, fintech, or DCA
• Fluency in English
• Fluency in French and/or Dutch
• Knowledge of the Dutch housing and mortgage market
• Experience creating and documenting collections processes
• A solid understanding of debt portfolio management, debt sales, and debt restructuring
• Knowledge of credit products, local debt collection laws, and relevant regulations
• Great performance and relationship management skills with third‑party service providers
• A highly analytical mindset with excellent problem‑solving skills
• Curiosity and a drive to identify and implement improvements to automate wherever possible

Diversity and Inclusion

Building a global financial super app isn’t enough. Our Revoluters are a priority and, in 2021, we launched our inaugural D&I Framework, designed to help us thrive and grow every day. We encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard‑working team.