Collections Manager

• Manage a portfolio of 800 to 1,000 clients across all segments
• Contact clients by phone and secure prompt payment of overdue invoices
• Listen to clients, propose solutions, and maintain strong customer relationships
• Resolve disputes and handle incoming requests from internal and external stakeholders
• Manage collective insolvency proceedings: file proofs of claim, communicate with court-appointed representatives, recover equipment, and monitor payments
• Find solutions to customer disputes, internal process issues, technical malfunctions, and accounting discrepancies
• Record activities in Salesforce, Odoo, and Aston AI
• Suggest process improvements
• Collaborate with the Collections team and the Finance Department

Requirements

• Strong experience in telephone-based customer service
• Comfortable with accounting processes, including invoices, credit notes, and account reconciliation
• Resourceful and adaptable, with the ability to find solutions and follow up on cases
• Ability to work as part of a team
• Comfortable speaking on the phone and interacting with customers, including dissatisfied customers
• Previous collections experience is not required
• Experience handling customers undergoing judicial reorganization or liquidation is a plus
• Spanish or Italian is a plus

Core Competencies

Demonstrates strong customer service skills with a focus on managing client relationships and resolving disputes. Proficient in accounting processes and experienced in using Salesforce, Odoo, and Aston AI for effective portfolio management.

Highest-signal resume keywords

• Telephone-Based Customer Service
• Accounting Processes
• Client Relationship Management
• Dispute Resolution
• Salesforce

Hard Skills

• Account Reconciliation
• Invoice Management
• Credit Note Processing
• Proofs of Claim Filing
• Payment Monitoring

Soft Skills

• Resourcefulness
• Adaptability
• Team Collaboration
• Customer Interaction
• Problem Solving

Industry Keywords

• Collections
• Judicial Reorganization
• Liquidation
• Customer Disputes
• Process Improvement

Tools & Technologies

• Salesforce
• Odoo
• Aston AI