CNC Data Analyst

The Customer Notification of Change (CNC) Data Analyst is responsible for leveraging data, digital tools, and business insights to support the performance and continuous improvement of the CNC organization and customer experience. This role focuses on front‑end reporting, analytics, KPI monitoring, and digital tool development to optimize CNC processes and maintain high customer service levels.

Primary Responsibilities

• Develop, maintain, and communicate dashboards, KPIs, and reporting tools to support performance monitoring across the CNC organization and support decision‑making & governance activities.
• Analyze CNC operational data and performance trends to identify opportunities for process optimisation and enhanced customer experience.
• Act as the super‑user of the CNC room within Salesforce and train CNC/Customer facing users.
• Lead maintenance and enhancement of CNC digital tools, including business requirements gathering, issue investigation, testing, validation, and deployment of system improvements.
• Drive continuous improvement initiatives by leveraging data analytics, customer feedback, and operational insights to increase process efficiency and service quality.
• Partner with IT, Master Data, Commercial Excellence, and other cross‑functional teams to improve data quality, system performance, and user experience.

Secondary Responsibilities

• Evaluate change control requests and determine appropriate customer notification strategies in accordance with BD procedures and notification policies.
• Prepare, manage, and communicate customer notification packages, ensuring timely and accurate communication throughout the change lifecycle.
• Lead customer meetings dedicated to CNC management.
• Serve as a point of contact for customers during the notification process, addressing inquiries and supporting change assessments in collaboration with project teams and customer‑facing associates.
• Capture customer decisions and feedback, communicate the Voice of the Customer internally, and contribute to customer‑centric process improvements.

Qualifications

• Master’s degree in Front‑end Analytics, Business Analytics, or a related field.
• 3+ years of experience in data analytics, business intelligence, operational excellence, project management, or a related function within the pharmaceutical, medical device, healthcare, or other regulated industry.
• Strong analytical mindset with the ability to transform complex data into meaningful business insights and actionable tools.
• Strong experience with Power BI, Salesforce, Microsoft Office Suite, and reporting or data visualization tools is mandatory.
• Customer‑focused with strong communication, stakeholder management, and problem‑solving skills.
• Experience supporting digital tool enhancements, system validation, testing activities, or process improvement initiatives preferred.
• Knowledge of change control, quality systems, project management, customer notification processes, or regulated environments is a plus.
• Demonstrated ability to work in a matrixial environment, manage multiple priorities, and adapt to evolving business needs.
• Fluent English required.

Salary

€50,000 – €55,000 gross annual base salary.

Benefits

We offer a comprehensive Total Rewards program that includes competitive compensation, benefits, and recognition opportunities. Our culture emphasises learning, growth, and collaboration in a supportive environment.

Equal Opportunity Employer

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.