Cloud Operations Engineer (L2+) - Multi-Cloud Environments
About Us
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
About The Role
Our client is a rapidly growing French IT services group specializing in cloud transformation and managed services . The organization supports mid‑sized and large enterprises across industries in designing, migrating, optimizing, and operating modern cloud infrastructures. With multiple offices across France and a strong multi‑cloud expertise, they combine strategic consulting, cloud engineering, automation, observability, and 24/7 managed operations to deliver secure, scalable, and sustainable IT environments.
Working model: HYBRID
Office Location: Saint‑Cloud, Lille, Nantes, Rennes, Lyon
Contract: Permanent
Interview Process: Intro call + 3 client interviews
Responsibilities
- Provide Level 2+ technical support across multi‑cloud public environments (AWS, GCP, OCI, OVH, and occasionally Azure)
- Manage incidents and service requests through ITSM tools in compliance with ITIL processes
- Operate and maintain Linux‑based cloud infrastructures
- Perform daily operational activities (monitoring, backups, patching, health checks)
- Diagnose and resolve IaaS / PaaS infrastructure incidents
- Update and enhance technical documentation and knowledge bases
- Apply and promote cloud security and operational best practices
- Participate in technical committees and client steering meetings
- Collaborate with project teams during deployment and evolution phases
- Contribute to cloud advisory and expertise missions
- Stay up to date with emerging cloud technologies and share knowledge internally
Requirements
- Engineering degree (or equivalent)
- Minimum 3 years of experience in cloud operations or similar roles
- Strong hands‑on experience with Linux in cloud‑hosted environments
- Exposure to multi‑cloud ecosystems (AWS, GCP, OCI, OVH, Azure)
- Familiarity with ITIL‑based service management practices