Cloud Data Center Engineer (24/7 On-Call)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key Job Responsibilities

Problem Solving

• Maintain high system reliability by prioritizing and resolving trouble tickets efficiently, serving as an escalation point and technical troubleshooter for systems and network hardware problems.
• Investigate and resolve complex Linux server issues.
• Troubleshoot XEN service virtualization problems.

Technical

• Troubleshoot technical issues across systems, networking, and power/mechanical domains.
• Remediate physical layer outages in systems and networks, including power-related problems.
• Participate in data center power and cooling events.

Operations

• Work rotating shifts to meet 24/7 on‑call requirements.
• Install and configure server racks per internal SLAs.
• Triage and resolve trouble tickets for all devices in the assigned region.
• Act as the data center point of contact for high‑severity issues.
• Replace server and network device parts as needed.
• Ensure correct rotation of spare parts.
• Contribute to uptime improvement metrics.
• Enforce Amazon's security best practices.
• Interact with third‑party vendors, contractors, and remote hands/eyes.

Project Management

• Participate in and deliver high‑impact small to mid‑scale projects.
• Attend team meetings for metric analysis and project status updates.
• Contribute to building the world's largest cloud infrastructure.

Mentoring

• Share knowledge and educate less technical staff on best practices.

Basic Qualifications

• Server Hardware Troubleshooting experience, including server booting (POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID).
• Network protocols (TCP/IP, Ethernet) and network hardware (copper/fiber cabling, switches, routers) knowledge.
• Linux Administration knowledge.
• Good level in English.

Preferred Qualifications

• Good understanding of Linux/Unix administration.
• Remote access experience (Console routers, IPMI, BMC).
• Network equipment installation and configuration.
• Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity.
• Participated in project management.
• Scripting experience (Bash, Python, Perl, Ruby or similar).

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