Cloud Account Executive - Service Cloud ( Enterprise)

Account Executive, Service Cloud

Job Category: Sales

Overview of the Role

As an Account Executive, Service Cloud, you will be part of our EMEA Sales team focused on the French market. You will lead the full sales cycle for Service Cloud – from prospecting and pipeline building to closing large, complex deals – partnering closely with core sales teams to drive customer service transformation across key industries.

At Salesforce, you won’t just sell AI‑powered service solutions. You’ll work alongside Agentforce to help customers reimagine customer service and unlock the radical benefits of AI – from first conversation to signed contract.

Responsibilities

• Identify and develop Service Cloud opportunities across the existing Salesforce customer base and new prospects in France
• Define and pitch the value of a service transformation to VP and CxO‑level stakeholders, building trusted relationships with Heads of Customer Service
• Develop and execute a growth plan for Service Cloud, collaborating with extended sales teams on messaging, prospecting, and closing strategies
• Serve as a trusted advisor on customer service transformation, evangelizing AI benefits at customer meetings, trade fairs, and events

Required Qualifications

• Extensive background in service applications and/or operational customer service management
• Proven track record of selling customer service or customer engagement solutions, or leading comprehensive service transformation in a multinational enterprise
• Strong understanding of customer service business operations and buyer profiles
• Demonstrated ability to identify, structure, and close large, complex deals in a fast‑paced environment

Preferred Qualifications

• Experience working within an extended or matrixed sales team
• Established point of view on the future of customer service, including AI and digital transformation trends

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Know your rights: workplace discrimination is illegal.