Clinical Manager (m,f,d) – Western France

Overview

Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is boldly pursuing an innovative portfolio of technologies to address a patient’s unmet clinical needs.

How you'll make an impact

• Educate and train physicians, hospital personnel and staff on all aspects of technical matters related to investigational products and procedures, including imaging, by conducting and/or coordinating one‑on‑one ad hoc training sessions and in‑service structured education programs on two or more therapies or one highly specialized therapy, translating training needs, providing consultation on complex situations and proposing dynamic solutions.
• Act as an expert in providing education on all aspects of two or more therapies or one highly specialized therapy of assigned device(s), device handling, implantation and troubleshooting techniques related to equipment, tools and products required for device implants, including full certification for independent case support while influencing decisions and facilitating new relationships to prepare new sites and monitoring compliance in new sites.
• Lead continuous improvement of training curriculum, training materials and training tools, based on clinical trial experience, EW guidelines and SOP.
• Provide coaching, mentoring and knowledge transfer to team members on launch and complex activities.
• Responsible for certification of the centers, physicians and other related staff, as well as EW personnel, and as outlined within EW SOP.
• Identify potential adoption strategies.
• Lead clinical support activities, changes in the market and assigned accounts, as well as competitive activity with cross‑functional teams (e.g., sales).

What you'll need

• Bachelor's Degree in related field, 8 years years experience of previous related medical device and/or clinical experience Required
• or
• Technical degree in Nursing, 7 years years experience of related medical device and/or clinical experience Required
• Training experience in clinical/technical environment Preferred
• Clinical certification in one or more product indications Required
• Fluent in both French & professional English

What else we look for

• Proven expertise in MS Office Suite and ability to operate general office machinery.
• Strong written and verbal communication skills, presentation, and interpersonal relationship skills including facilitating, influencing, negotiating and relationship management skills.
• Ability to be adaptable and travel to new sites across the region (e.g., Europe); must have a flexible mindset.
• Excellent problem‑solving and critical thinking skills.
• Full knowledge and understanding of cardiovascular science.
• Full understanding of cardiovascular anatomy, pathology and physiology including the applications and language of the market and Edwards Lifesciences.
• Full understanding of medical device regulatory requirements and documents, device accountability and adverse events reporting.
• Full imaging analysis software skills (e.g. 3Mensio, TomTec, Vitrea, Circle VI, etc.).
• Ability to manage confidential information with discretion.
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as protecting the environment and preventing pollution under their span of influence/control.

Benefits

• Competitive Compensation and Benefits package
• Flexible working hours, remote working
• Profit sharing
• Risk Life Insurance
• Comprehensive Medical plan (including online access to healthcare)
• Service Awards
• Works Council social and cultural activities
• Enhanced Leave Benefits
• Employee Stock Purchase Program
• Employee Assistance Program

Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.