Clinical Application Specialist

Company Overview Deep

Health, a Rad

Net company, is focused on delivering AI-powered solutions that improve population health, optimize radiology workflows, and drive earlier detection of disease. Our portfolio spans breast, lung, brain, prostate, and thyroid imaging AI, deployed across enterprise imaging platforms and large screening programs.

Job Summary The Clinical Application Specialist is part of the commercial and customer success team and plays a vital role in designing and developing optimized solution architecture for organizations and the clinical end users of Population

Health products and services. As the go-to source for customers on first-line clinical queries, workflow optimizations, and training, this role drives the adoption and user configuration of products and services. The role also functions as a clinical subject matter specialist for internal teams and owns the feedback process from customers to development teams, helping customers understand and leverage acquired products and services, solving queries related to clinical results and workflows, identifying opportunities for feature development and product improvements.

• Develop and conduct high-quality customer training (onsite or virtual) to maximize customer satisfaction and product adoption.
• Develop and conduct Train-the-Trainer training (onsite or virtual) for clients to enable knowledge transfer to client teams.
• Develop and conduct Train-the-Trainer training (onsite or virtual) for commercial partners to enable knowledge transfer to indirect customers.
• Drive and own the feedback collection, classification, and handover to internal stakeholders by conducting monthly feedback review meetings, quarterly review boards, and similar forums.
• Proactively contribute to sales enablement activities including product demos, sales training, marketing material reviews, and webinars.
• Actively contribute to cross-departmental activities related to produc...