Client Success Specialist - Sustainability Solutions

We are seeking a Client Success Specialist to join our Paris team in helping our clients in France and Southern Europe maximise the value they get from our award-winning Sustainability solutions.

What You’ll Do:

• Proactively monitor and ensure client satisfaction
• Regularly meet with clients in person or virtually to provide training and build your relationships
• Provide subject matter expertise for the full ISS STOXX Sustainability product suite, engaging with ISS technical experts when needed
• Help clients to use DataDesk, our Sustainability platform, for a range of purposes, including report generation, screening and research.
• Take a systematic approach to identifying and addressing risks and opportunities across your accounts to ensure client retention and promote growth
• Own and manage client inquiry and issue resolution using SalesForce.com and other internal tools
• Communicate market requirements to ISS business leaders

Required Qualifications

• 4+ years’ experience in client-facing roles in financial services or sustainability solutions (consulting, ESG software etc.)
• Fluency in French and English (at least C1 level from both languages)
• Strong organisational, project & time management skills
• Team player with a collaborative and proactive mindset, comfortable to work autonomously
• Curiosity and an analytical mindset, with solid Excel skills, to dig into detail of data and screens
• Working knowledge of the responsible investment and sustainability landscape
• Bachelor’s or master’s degree in Finance, Economics, or other related discipline is preferred

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.