Client Success Specialist Intern (French Speaking)

Overview

Client Success Specialist Intern (French Speaking) – Professional Services & Support. Hybrid Remote, Paris, France. Join us as an Intern Client Success Specialist Intern. The Enterprise team collaborates with premium clients across the French market. We are a team of seasoned consultants, trusted business partners in utilising media intelligence and social analytics to help clients achieve strategic business goals through Meltwater Solutions.

This is a 4-month internship running until the end of August. Your primary focus will be on nurturing relationships, serving as a trusted advisor, and deeply understanding client needs. You will guide clients to achieve KPIs, driving retention, renewal, and growth, advising and configuring solutions for key clients, and ensuring a positive experience and long-term success within their first 30 to 90 days.

You will lead user adoption, oversee product implementation, and align expectations to strategically ensure client goals are met through Meltwater services.

What You'll Do

• Collaborate with colleagues worldwide in Client Acquisition, Client Success, Training, Support, and Product teams to deliver seamless experiences to assigned accounts
• Develop strong relationships with clients within the first 30 to 60 days of their subscription
• Establish yourself as a trusted advisor and product expert for Meltwater's Radarly platform
• Implement, maintain, and troubleshoot Radarly projects for clients, providing guidance on project structure, optimising data collection through tailored Boolean queries, and resolving data collection challenges
• Construct and manage complex Boolean logic queries and analytics
• Create customised reports and dashboards based on client parameters to evaluate brand impact, competitive performance, campaign success, customer experience, and more
• Design and deliver personalised training sessions for customers, enabling them to effectively utilise the Radarly platform
• Drive user engagement by developing and executing tailored empowerment plans
• Coordinate and prioritise project tasks, manage timelines, and maintain project plans
• Communicate project status and deliverables effectively with internal and external teams to ensure client success
• Ensure client satisfaction through follow-up, responsiveness, and effective communication
• Track milestones and document client interactions and insights for future reference

What You'll Bring

• Currently enrolled in university (in any specialization)
• Ability to solve complex problems by breaking them down into logical components
• Empathy and the ability to comprehend customer needs, quickly establishing strong relationships
• Business acumen and understanding of diverse departmental and industry requirements
• Exceptional organisational and project management skills
• Passionate about the digital ecosystem, online media, the social web, and big data
• Business proficiency in English & French
• The ability to legally work in the country of hire is required for this position.

What We Offer

• Totalling 6 vacation days for a six-month internship
• Lunchr voucher for meals
• 50% transportation refund or bike km refund
• Complimentary CalmApp subscription for you and your loved ones
• Energetic hybrid work environment
• CV in English requested

Our Story

At Meltwater, we believe that with the right people in the right environment, great things happen. Our best-in-class technology empowers our customers to make better business decisions through data. We are a global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and create solutions for our customers. We are committed to diversity, belonging, and supporting our employees to grow their careers.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by law. We encourage applicants of all backgrounds to apply. We may use AI to assist in hiring processes, but every output is reviewed by humans, and hiring decisions are made by humans in compliance with applicable laws.