Client Success Partner - Enterprise

Overview

Client Success Partner - Enterprise at 360Learning. The CSP supports our largest clients in their digital training strategy through the 360Learning platform, building strong relationships with HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) to drive usage, adoption & impact of our solution. This role focuses on renewing existing contracts and facilitating expansions within Enterprise accounts.

Responsibilities

• Coordinate resources (technical, pedagogical, etc.) to support clients’ success and renewal efforts.
• Empower clients with the Enterprise positioning and vision provided by our solution to drive adoption and value.
• Navigate complex Enterprise accounts to ensure renewal or new contract signing for accounts in your portfolio.
• Within one month: Master our product and Convexity culture; familiarize yourself with CSP processes and tools; participate in your first customer meetings with other CSPs.
• Within three months: Take over a portfolio of existing enterprise customers; initiate projects with prospects and clients.
• Within six months: Define the learning transformation roadmap with the client, identify needed resources, establish retro-planning, document customer use cases, build trust with senior client leadership, and work with Account Managers to identify new opportunities (up-selling and cross-selling).
• Within twelve months: Reduce churn, identify client leaders and advocates, and share best practices with the Client Success team.

Skills & Qualifications

• 3+ years of experience as a Client Success Manager or in HR/Learning/Change Management Consulting or Digital Learning Management.
• Ability to lead complex projects in/for Enterprise accounts (more than 2000 employees).
• Proven knowledge of the SaaS B2B industry is a plus.
• Interest in the digital industry, education, and e-learning.
• Excellent interpersonal and communication skills.
• Native French and excellent English proficiency (B2 minimum).

What We Offer

• Compensation: base salary plus variable component and equity.
• Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
• Flexible work: full remote work possible anywhere in France.
• Diversity & Inclusion: active ERGs with executive sponsorship and ongoing impact.
• Corporate Social Responsibility: CSR Charter.
• Culture: Convexity Culture and resources about teams, products, and processes.

Interview Process

• Phone Screen with Talent Acquisition Manager
• Discovery Meeting with a CSP from Enterprise
• Case Study with Director of Customer Success and Enterprise Coach
• Clarification Meeting with Customer Success Operations Manager
• Culture Fit Meeting with Chief Customer Officer
• Offer

Location & Seniority

• Location: Neuilly-sur-Seine, Île-de-France, France
• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Software Development

360Learning enables companies to upskill from within by turning experts into champions for growth. 360Learning powers the future of work at 1,700 organizations and is committed to equal opportunity in employment and inclusive practices.