Client Success & Operations Manager — Hybrid, Growth

Onepilot is seeking a Customer Care Account Manager to lead a dedicated team of customer support agents for a portfolio of clients. You will serve as the primary link between clients and agents, driving operational excellence, performance insights, and service delivery.

You will scale customer support operations, optimize processes, and foster growth across accounts while maintaining a hands-on leadership approach. Fluency in German and English is required, with additional language a plus.