Client Success Manager, Southern Europe

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

Key Responsibilities

• Developing a deep understanding of the client business and their priorities.
• Working with the clients to develop a strategic and innovative Ratings and Reviews and Social Commerce programme that will drive measurable success.
• Analysing your clients’ business goals and matching these with the most impactful Bazaarvoice activity - and partnering with the different teams internally to deliver on this.
• Growing the footprint of the relationship with key stakeholders within client organisations wherever Bazaarvoice’s solution adds value.
• Flag and anticipate churn risk on account renewals. Partner with Sales and other members in the organization to establish and action on mitigation risk plans.

Qualifications

• Minimum 2 years of experience in managing clients in Saas, ideally in MarTech (SMB / enterprise clients)
• French native or very fluent is mandatory
• Complete english professional capacity is mandatory
• Bac +5 - Business school degree profile
• Comfortable with Google Suite, CRM tools (Salesforce and Gainsight) and AI tools

Equal Employment Opportunity Statement

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.