Client success manager H/F

ABOUT ARIONEO

Arioneo is a French company specialized in the development and marketing of solutions to analyze the performance and health of athlete horses. We master 100% of the skills needed to develop our products and services (electronics, embedded software, design, web and mobile, algorithms, physiology of the athlete horse).

About our services Equimetre and Equisym

Equimetre is the world’s most advanced technology for monitoring vital and physical parameters of racehorses in training. It provides trainers, owners and veterinarians with accurate data on horse performance and health. It is an all-in-one device (GPS, locomotion, heart) that installs in 30s to fit perfectly into the professionals’ routine. The Equimetre platform presents data in an intuitive manner and is complemented by exceptional customer support.

EQUISYM is a locomotion quantification tool using the latest motion sensor technology. This simple and reliable solution has been developed in partnership with equine locomotion experts (EnvA – CIRALE) for the exclusive use of equine veterinarians.

Our products are now in an acceleration phase and we are looking for Data Success Managers to consolidate the links with our customers.

MISSIONS

Our Data Success Managers have a central place at Arioneo since the heart of their mission is to accompany our customers on a daily basis. When a trainer, a veterinarian or a racehorse owner starts working with Arioneo, you are in charge of delighting them until our tools become indispensable to them… and they renew their contract. The mission is thus at the crossroads between customer account follow-up, technical subjects on data analysis (cardio, speed, locomotion), digital marketing and consulting.

Customer onboarding: assistance in discovering the toolsDaily follow up to make our customers experts of our solutions and help them get a return on investment: you support our customers’ decisions with objective dataFeedback of blocking points, customer requests and other product improvement suggestions to the technical teamProduction of resources and implementation of internal monitoring tools to improve the relationship with our customers, professionalize the Success division

PROFILE

Fine analytical mind, thirst for learning. Solving a multifactorial problem stimulates youYou are driven by your customers’ satisfaction and you want to make them happy!Agile and dynamic, you are full of ideas to make the organizations in which you evolve grow. You are looking for a mission in which you are 100% involved, combining passion, technology and entrepreneurial spiritImpeccable organization and rigor.

EXPERIENCE

Graduate of a business school or engineering schoolA good knowledge of the horse world is importantPerfect English. A third language is a plus.

EXTRAS

Great freedom and great prospects for development

For lovers of racing and the horse world: a privileged contact with the best professionals in the world

Tours in the field in contact with your clients

A friendly team and regular events

Position to be filled ASAP / Remuneration according to profile / luncheon vouchers, Navigo pass reimbursed at 100%, 8 days of remote work per month.