Client Success Manager

Responsibilities

• Develop a deep understanding of the client business and their priorities.
• Collaborate with clients to develop a strategic and innovative Ratings and Reviews and Social Commerce programme that drives measurable success.
• Analyse clients’ goals and align them with the most impactful Bazaarvoice activity, partnering with internal teams to deliver results.
• Grow the footprint of the relationship with key stakeholders within client organizations wherever Bazaarvoice’s solution adds value.
• Flag churn risk on account renewals and partner with Sales and other teams to establish and action mitigation plans.

Requirements

• Minimum 2 years of experience managing clients in Saa

  S, ideally in Mar

  Tech (SMB / enterprise clients).
• French native or very fluent is mandatory.
• Complete English professional capacity is mandatory.
• Bac +5 – Business school degree profile.
• Comfortable with Google Suite, CRM tools (Salesforce and Gainsight) and AI tools.

Certifications & Qualifications

• Bac +5 - Business School Degree