Client Success Consultant

• We are looking for a Client Success Consultant, to be based in Paris, have a genuine interest in the area of Sustainable and Responsible investments, with a proven track record in providing high quality client support, within the Financial Services sector
• In this role, you will be working as part of the EMEA Governance Client Success team and will be responsible for assisting our diverse range of clients across the full range of Stewardship and Governance Solutions
• As a Client Success Consultant, you would be part of a pro-proactive client services organization that provides essential support, training, and insight on ISS solutions, enabling our clients to evaluate and act on important topics facing the world today, including corporate Governance, Environmental and social (ESG) practices of the world’s leading corporations
• Develop and lead long term relationships across a range of high profile, French clients
• Maintain ownership of long-term client relationships, ensuring familiarity with individual set-ups and proactively manage communications
• Partner closely with the Sales team to communicate up-sell opportunities, support RFP presentations and assist with contract reviews
• Conduct calls/on-site visits with clients (health checks, training, relationship planning and review)
• Proactively communicate and educate clients on key governance matters and administer support for ISS’s full product suite
• Encourage and facilitate meetings between clients and research analysts
• Assess client reporting needs and coordinate report delivery
• Liaise with clients on development requests and take ownership of projects as they progress internally
• Organize and lead the Due Diligence process
• Support ISS’s implementation team in ensuring the correct setup is applied

Highly systematic, organized, and prioritized approachAdvantageous: knowledge and understanding of Investment Stewardship and Responsible Investment and market infrastructure, including regulatory drivers such as SRD2Native or proficiency in English and French is essentialAbsolute personal and business integrityExcellent presentational skills and inter-personal relationshipsTwo + years of relevant working experience in client services, preferably in a financial services roleInnovative, customer-oriented thinker able to identify and execute on market opportunities