Client Strategy & Insights Manager - Europe (F/H)

Client Strategy & Insights Manager - Europe (F/H)

Lead the development of client strategy across Europe by transforming client data and market insights into actionable business recommendations that accelerate client recruitment, development, retention and loyalty. Act as a strategic partner to European Marketing leadership and markets to define priorities, shape client marketing plans and support key business decisions.

Job responsibilities

Client Strategy

• Support the definition and execution of the annual European Client Strategy, translating business objectives into clear client priorities across the region.
• Partner with subzones and markets to identify growth opportunities and define market‑specific client development strategies.
• Develop strategic recommendations to improve client acquisition, retention, reactivation, clienteling effectiveness and lifetime value.
• Identify emerging client trends, risks and opportunities, proactively proposing initiatives to senior leadership.
• Support long‑term client planning, business reviews and budget preparation with strategic recommendations and performance analysis.

Insights & Performance

• Monitor and analyse client KPIs across all European markets, identifying key business drivers and opportunities.
• Translate complex data into clear business narratives and actionable recommendations for management.
• Conduct deep‑diving analyses on client behaviour, segmentation, purchasing patterns, loyalty and customer lifetime value.
• Evaluate the performance and ROI of client activations, events, retail initiatives and clienteling programmes.
• Produce executive‑level insights, dashboards and performance reviews for leadership.

Strategic Projects

• Lead ad‑hoc strategic projects supporting the Client Marketing function and broader European business priorities.
• Support new business initiatives by assessing opportunities, defining success metrics and measuring impact.
• Benchmark industry trends, competitors and luxury clienteling best practices to identify innovation opportunities.
• Partner cross‑functionally with Retail, Merchandising, CRM, Digital, Finance and HR to support strategic decision‑making through data and insights.

Data & Clienteling Excellence

• Oversee client data quality and governance to ensure robust decision‑making.
• Drive continuous improvement of reporting tools, dashboards and analytical capabilities.
• Monitor clienteling application performance and support testing, enhancements and adoption across markets.

Profile

• 6–8+ years of experience in client strategy, CRM, consulting, commercial planning, business intelligence or analytics within luxury, retail, consumer goods or management consulting.
• Proven experience translating complex data into strategic recommendations that have influenced senior business decisions.
• Strong understanding of client development, CRM, clienteling, customer lifecycle and loyalty strategies.
• Experience leading cross‑functional strategic projects involving multiple stakeholders.
• Advanced analytical capabilities with the ability to synthesize large data sets into clear business insights.
• Experience building executive presentations and communicating recommendations to senior leadership.
• Strong commercial acumen with an understanding of retail performance drivers and client behaviour.
• Experience working across multiple markets or international organizations is highly desirable.
• Proficiency with analytical tools such as Power BI, Salesforce, Excel and SQL is an advantage, but the ability to derive business insights is considered more important than technical expertise.