Client Solutions Manager, Apps and Gaming - Global Business Solutions

Overview

Client Solutions Manager, Apps and Gaming - Global Business Solutions

We are seeking a highly skilled Client Solutions Manager to support the Advertising Team by analysing and improving advertiser performance on TikTok, translating data into actionable insights and recommendations to drive growth and responsible investment. This role collaborates with sales, product, and other business partners to deliver high-quality guidance and solutions for advertisers.

Responsibilities

• Driving media strategy, planning, and implementation of campaigns to deliver against clients' business goals
• Support and work with the sales team on pre-sale research and pitch
• Educate other teams on TikTok for Business offerings and keep them engaged by delivering learning sessions, writing training documentation and whitepapers for internal and external use
• Outline and oversee measurement strategy, tracking, and results delivery
• Increase adoption and engagement of TikTok’s auction platform and auction-based tools, providing ongoing technical support and real time analysis
• Manage and grow post-sale client relationships with advertisers of all sizes
• Present findings and insights in a consultative way to the client and collaborate with relevant internal teams in order to provide a complete solution
• Monitor and analyse ad campaigns, to identify optimisation opportunities for improving and scaling performance
• Investigate and work directly with product & engineering teams to help them troubleshoot client issues on the platform
• Analyse campaign performance data to offer clients data-driven business insights and, at the same time, use those insights to improve our advertising offerings
• Share marketplace feedback and guide our advertising strategy
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
• Demonstrate deep analytical ability, and develop expertise in TikTok’s proprietary metrics, evolving how we analyse and communicate data-driven insights to advertisers

Qualifications

Minimum Qualification(s):

• Demonstrated experience of account management/performance experience in digital marketing
• Tangible experience executing on a biddable network
• Knowledge and understanding of tracking, attribution and measurement (Pixel, Events API (CAPI), MMP, SKAN etc)
• Experience managing brand advertisers with a deep understanding of their challenges across full funnel objectives
• Ability to analyse data and identify insights to assess campaign performance
• Fluent in French and English. High written and oral proficiency in French is required as this role will work with regional stakeholders/vendors.

Preferred Qualification(s):

• Results oriented with high attention to detail and strong organisational skills
• Proactive attitude with excellent project management, organisational, and analytical skills
• Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders
• Experience diagnosing and solving technical problems with product and engineering teams
• Experience using Excel or Google Sheets essential, familiarity with visualisation tools (Tableau, QlikView, Power BI, etc.) a plus
• Comfortable presenting complex analysis in a simple, easy to digest way to C-suite level stakeholders

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product helps people express themselves, discover, and connect. Our diverse teams create value for communities and bring joy, and we continuously strive to foster curiosity, humility, and impact in a rapidly growing tech company. We embrace an "Always Day 1" mindset to achieve breakthroughs for our users and our company.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate diverse voices and aim to reflect the communities we reach.