Client Engagement Partner - AI-Driven Transformation & Process Intelligence

Overview

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest‑growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.

Role

The Client Value Partner (CVP) is a key addition to our Value Engineering team and plays a crucial role in Celonis’ growth strategy. As a CVP you will spearhead data‑driven business transformation with our most strategic customers, lead extensive teams of Celonis experts to ensure success and satisfaction, and act as the trusted advisor for a strategic client. You will engage with C‑Level executives, define long‑term vision, deliver measurable business impact, accelerate platform adoption, and champion transformational initiatives across Celonis and customer accounts.

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C‑level executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed by leveraging resources from global cross‑functional Celonis teams such as Servicing, Product, and Engineering.
• Mentor customers on organization design and maturity of Centers of Excellence to increase platform adoption.
• Mentor and coach team members, provide guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

• Responsible for the end‑to‑end customer value journey.
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations by orchestrating internal teams efficiently and effectively.
• Internalize the customer’s strategy and targets, driving Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business‑critical problems.
• Drive value realization and adoption within accounts, ensuring high‑quality, on‑time project completion, client satisfaction, and meeting usage and adoption targets.

Community Builder and Customer Advocacy

• Organize and lead customer advisory boards to address industry‑specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance effectiveness.

Qualifications

• Minimum 15 years of relevant customer success, strategy consulting, or related experience (or similar industries such as Production, Manufacturing, etc.).
• Strong experience driving large‑scale transformation programs, process re‑engineering engagements, and implementations.
• Experience with AI‑based transformation is a strong plus.
• Deep exposure to and experience with successful change‑management practices.
• Ability to navigate large global organizations and persuade through data, facts, and confidence.
• Knows how to design, pitch, and sell opportunities with relevant subject‑matter experts and practice leads.
• Possesses a natural and consultative approach when engaging with senior executives.
• Strong team player who inspires the team with a patient and entrepreneurial leadership style.
• Project management skills: ability to organize and manage multiple streams.
• Strong communication skills and the ability to translate Celonis use cases into the customer’s business landscape.
• Self‑motivated, proactive team player.
• Thrives in fast‑paced, collaborative, and ambiguous environments with various stakeholders.

Compensation & Benefits

• Base salary + bonus/commission + equity + benefits, with the total compensation package determined by qualifications, skills, experiences, and location.
• Opportunity to work with the global leader in Process Mining and shape the future of AI‑driven business operations.
• Ownership from Day 1: Restricted Stock Units (RSUs) and merit‑based refresh grants.
• Inclusive parental leave: 24 weeks fully paid for primary carers and 12 weeks for supporting carers.
• Unlimited PTO in applicable regions and generous PTO globally, with a flexible hybrid work model.
• Continuous learning through the 70‑20‑10 framework, mentorship programs, and a dedicated learning platform.
• Wellness benefits: subsidized Wellhub memberships, mental health counseling, and dedicated Wellness Weeks.
• Sustainability focus: paid time off for community and environmental causes during annual Impact Days.
• Global inclusion initiatives: Inclusion Think Tank, Inclusion Days, and an emphasis on every voice being heard and valued.
• Alignment with core values: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.

About Celonis

Celonis makes processes work—for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate—unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with over 20 offices worldwide.

Inclusion Statement

At Celonis, we believe our people make us who we are and that “The Best Team Wins”. Our teams consist of people with different perspectives, and when everyone feels included and heard, creativity and innovation flourish.