Client Director Europe
Client Strategy & Business Development
Define and lead the regional Client Strategy, adapting the Maison's global vision to local market dynamics and business opportunities.
Drive client acquisition, retention, reactivation and loyalty initiatives to support commercial objectives and sustainable business growth.
Partner with Country Managers and Store Directors to translate strategic priorities into actionable client development plans.
Monitor business performance and identify opportunities through client analytics, market trends and commercial insights.
Ensure alignment between Retail, CRM, Marketing and Merchandising to deliver an integrated client journey across all touchpoints.
Client engagement & Experience
Lead the execution of clienteling programs across Europe, ensuring consistency, excellence and alignment with Maison priorities.
Develop and oversee personalized client engagement initiatives including one-to-one outreach, events, gifting and exclusive experiences.
Optimize client segmentation strategies and activation plans to maximize conversion, retention and lifetime value.
Promote best practices and foster a culture of client excellence across the boutique network.
Measure campaign effectiveness and continuously optimize initiatives based on ROI and client performance.
Management of a yearly budget.
Reporting & Analytics & CRM
Own regional client KPIs, dashboards and performance reporting, providing actionable recommendations to senior leadership.
Analyze client behaviors, purchasing patterns and business trends to identify growth opportunities.
Collaborate with CRM, Data and IT teams to improve clienteling tools, reporting capabilities and digital adoption.
Ensure high-quality CRM data and support continuous improvement of client data governance.
Monitor adoption of clienteling tools and coach retail teams to maximize usage and effectiveness.
Defining monthly and quarterly Clienteling incentives for the boutiques (in addition to targets/objectives)
The implementation, monitoring, and organization of all in-store animations, as well as VIC activations (e.g., VIC dinners, VIC Day, etc.)
Leadership & Collaboration
Lead, develop and coach the regional Client team while fostering collaboration across markets.
Act as the regional expert and ambassador for client development, sharing best practices and driving continuous improvement.
Build strong partnerships with global and regional stakeholders to ensure alignment on strategic initiatives and priorities.
Management
Manage a regional Client Development team (1 Client Manager and 1 Intern).
Coach and influence Store Directors and boutique leadership teams across Europe without direct reporting lines.
Foster a high-performance, client-centric culture through coaching, governance and continuous knowledge sharing.
Travel across markets