Client Delivery Associate (Graduate Program)

Requirements

• Since this is a graduate-level entry point, we prioritize attitude, aptitude, and soft skills:
• Relentless Problem Solving: You don’t stop until you’ve found the "why" behind a problem and a way to fix it
• Interest in Tech: You have a genuine interest in technology and a desire to learn how complex platforms are built and scaled to solve real-world problems
• Influencing Skills: You are a strong communicator who isn't afraid to challenge traditional ways of thinking or suggest a better way of doing things
• Adaptability & Patience: Our clients are undergoing massive transformations. You have the patience to guide them through change and the agility to pivot when needed
• Collaborative Spirit: You thrive in a "flat" environment where bringing the right people together is the only way to get the job done
• Invincible Attitude: You are focused, driven, and possess the grit to see delivery goals through to completion in a fast paced environment
• Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire
• Applicants must have the right to work in the country that they're applying to, at the time of application

What the job involves

• If you love making things better for customers, building great products, and bringing people together to find solutions, you’ve come to the right place
• We are a flat and agile organization and plan to remain this way. We are looking for Graduate Client Delivery Associates who want to be hands‑on individual contributors
• You won't be watching from the sidelines; you will be helping us build capability across our business with Kraken and other partners as we continue to grow. Our Delivery Associates are here to solve complex problems with great products
• Master the Product: Dive deep into how Kraken works to identify problems and refine solutions that leverage our latest capabilities
• Collaborate Across Teams: Work closely with our engineering teams, our clients, and our senior Delivery Leads to define and align on the product vision and strategy
• Triage & Resolve: Act as a point of contact for technical development and issue resolution, ensuring client priorities are clearly communicated to our engineering domains
• Ensure Continuous Improvement: Constantly review and adapt our approach to meet the evolving needs of both the customer and the business