Client Communication Assist Manager

We are seeking a strategic Client Communication Assistant Manager to bridge global headquarters' vision with frontline luxury retail execution. In this pivotal role, you will orchestrate end-to-end annual gifting strategies and cross-cultural projects while driving operational excellence through CRM system governance and financial stewardship. drive operational excellence by managing critical CRM and budget systems while crafting compelling omnichannel narratives that unify online content with offline retail experiences.

Key Responsibilities

• Architect Annual Gifting Strategies: Formulate and execute comprehensive annual gifting calendars aligned with both regional business objectives and global strategy. Utilize data-driven insights to ensure optimal budget allocation and procurement efficiency.
• Lead Global End-to-End Gifting Projects: Take full ownership of flagship global gifting initiatives (e.g., Mid-Autumn Festival Gifting). Lead cross‑cultural teams including designers, manufacturers, legal advisors, and logistics partners to deliver high‑impact projects from concept and prototyping to mass production and international distribution.
• Optimize Supply Chain & Logistics: Oversee the entire lifecycle of gift inventory management, including importation, warehousing, and delivery, ensuring seamless operational support for retail teams.
• Orchestrate Omnichannel Campaigns: Design and implement integrated communication strategies across Email, MMS, WeCom, and other digital touchpoints. Ensure absolute synergy between online promotional content and offline retail experiences.
• Visual Storytelling & Content Creation: Serve as the bridge between headquarters strategy and frontline execution by conceptualizing and producing high‑quality video content and visual assets that simplify complex strategies for internal stakeholders.

Operational Excellence & System Governance

• System Management & Innovation: Lead the operation, maintenance, and continuous improvement of the Budget Management System and CRM platforms to enhance data accuracy and operational efficiency.
• Financial Stewardship: Collaborate closely with the Finance department to manage the full spectrum of budgeting, bidding processes, and Purchase Order (PO) processing. Ensure strict compliance and transparency in all expense utilization.

Qualifications & Competencies

• Education: Bachelor’s degree, relevant major is highly preferred.
• Experience: Minimum of 5 years of proven experience in Client Development, CRM, or Marketing roles within the luxury goods industry.
• Technical Skills:
  • Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint).
  • Experience managing ERP or CRM systems.
• Soft Skills:
  • Exceptional cross-cultural communication and interpersonal skills.
  • Superior project management abilities with a keen eye for detail.
• Fluent in Mandarin and English (both written and spoken).

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From its origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat‑top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.

Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.

Join us at LVMH, where your talent is at the heart of our collective successes.