Client Advisor - AV. Montaigne

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Key Responsibilities :

Brand Experience:

Master the Client Journey to create strong long term client relationships

Clientele and proactive engagement with existing and potential

Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell)

Aware of CRM targets and actively engages in all actions to reach them

Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe

Consistently captures client data and takes notes of all qualitative information

Knows their portfolio of customers, and the VVICs and VICs they handle

Consistently works to achieve given sales, KPIs and CRM targets

Styling:

Strive to discover your clients and their every need, and to guide them across all categories of the brand

Familiar with current fashion and in season trends to curate looks

Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions

Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment

Stay informed about new arrivals, seasonal trends, and special events within the store

Merchandise and Visuals: