Client Activation Specialist

Discover our galaxy

Join the Future of Work! Malt is Europe’s leading freelance marketplace, connecting over 900,000 talented freelancers with 90,000+ companies. Founded in 2013, we’re transforming how work gets done through a tech‑powered, human‑centered platform. What makes us different:

• A diverse team of 600 Malters across 6 European countries
• A culture that champions equality (50% of our Comex are women) and inclusive growth
• Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
• A mission to give everyone the freedom to work differently

Ready to help shape the future of work? Your next chapter starts here!

Client Activation Specialist

As part of the Operations Division, you will join the Customer Onboarding team. You will act as the operational backbone for our clients during the acquisition pilots phase, ensuring their journey with Malt is seamless.

Key Responsibilities

• Support the client operations during acquisition pilots phase: set up companies so that Malt can operate the first staffings and projects, and onboard the hiring managers into using the platform, on the project management scope: validation of AR, PO management, renewals.
• Be accountable for the full client account set up, in coordination with the client and with Malt’s financing team; remain accountable for the correct client set up throughout the client lifecycle.
• Conduct product demos for clients.
• Formalize the specific processes of the client in Notion (knowledge management).
• Be responsible for the hand over to the Global / Enterprise / Public / Managed SMB customer administrators.
• Empower client autonomy: pitch the benefits of the platform and conduct demos to educate clients on managing their operations independently.
• Partner with Sales account executive (SAE): build strong collaboration with SAEs.
• Scale processes: identify operational pain points and collaborate with Business Operations and Product teams to deploy automated solutions.

About You

• Experience: background in Customer Experience Management, Operations, or Account Management with strong business acumen.
• Tech Stack: comfortable in a product‑driven, marketplace environment and full command of CRM tools.
• Soft Skills: excellent communication skills, conflict resolution techniques, and comfortable managing stakeholders.
• Operational Mindset: solid track record in conducting client interviews and product demos, configuring CRM accounts, and passion for process optimization.
• Languages: native level French and English; Spanish and German are a plus.

How to Join the Mission

• First call with our Talent Acquisition Manager (30‑45 minutes).
• Interview with your future manager, Marion Belhaimer (45‑60 minutes).
• Home assignment to complete, evaluated by Marion Belhaimer and a Head of sales to assess technical skills.
• Final interview with Camille Maillard to discuss Malt’s long‑term vision.

Benefits and Perks

• Onboarding: first week learning about our culture, products, and services with new joiners at our office in Paris.
• Equity: every Malter is entitled to stock options.
• Lunch vouchers (legal benefit): €9/day on your Swile card.
• Transportation (legal benefit): 50% reimbursement for any type of transport.
• Healthcare insurance (legal benefit).
• RTT: 8‑12 days off per year.
• Sports: company participation to a Gymlib (Wellpass) membership.
• Malt sabbatical: every three years, all Malters are entitled to a one month fully paid sabbatical leave.
• Free books: propose books you’d like to read; we’ll order them for you.
• Remote work: hybrid policy balancing on‑site and home office.
• Team building events organized every year.

Ready? Get your ticket to Malt.

At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.

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