Claims Oversight Manager – French Portfolio

This is an exciting opportunity for an experienced insurance professional with a strong background in the French claims market, particularly within construction and decennial liability insurance. You will act as RiverStone's primary relationship manager for French claims portfolios, working closely with third party administrators, cedants, legal partners, and internal stakeholders to ensure claims are managed effectively, fairly, and in accordance with regulatory and contractual requirements. The role combines claims expertise, portfolio oversight, audit activity, stakeholder management, and strategic support across acquisitions and portfolio transitions.

Responsibilities

• Act as the primary relationship contact for claims business originating from France, with a particular focus on French decennial liability, construction, property and liability claims.
• Lead regular portfolio review meetings with Third Party Administrators (TPAs) and cedants, monitoring performance against agreed service standards and claims handling expectations.
• Promote RiverStone's values, claims handling best practices and best estimate reserving principles.
• Act as the first point of referral for applicable claims notifications and support the allocation of technical claims within the wider Claims team.
• Review, analyse and reconcile third party claims data and support its accurate ingestion into internal systems.
• Produce and analyse management information, portfolio reports and performance metrics, identifying key trends, risks and opportunities for improvement.
• Work closely with Group Claims and Delegated Authority teams to deliver a robust programme of audits in line with regulatory, contractual and Lloyd's requirements.
• Facilitate and participate in onsite and remote audits, ensuring clear outcomes, effective action plans and the promotion of best practice across delegated and outsourced arrangements.
• Monitor and track audit findings, ensuring actions are completed and emerging issues or trends are escalated appropriately.
• Partner with Compliance teams to ensure outsourcing governance requirements are appropriately documented, monitored and maintained.
• Produce high quality oversight reports and communicate findings to management and key stakeholders.
• Collaborate with Operations, Claims, Actuarial and Reinsurance teams to support portfolio performance, operational efficiency and actuarial review activities.
• Support the identification and recovery of reinsurance where applicable.
• Provide technical claims expertise and support in relation to acquisitions, due diligence exercises and portfolio transition activities.
• Attend meetings relating to new business opportunities and contribute specialist claims input where required.
• Promote a culture of Treating Customers Fairly (TCF), effective conduct risk management and regulatory compliance.
• Maintain awareness of Data Protection legislation, including UK GDPR and relevant data protection requirements.
• Undertake regular travel within France, primarily Paris, to support oversight activities, audits and stakeholder engagement.

Requirements

We are looking for a confident and technically strong claims professional who combines excellent relationship management skills with a commercial and analytical mindset.

• Experience within the French insurance claims market.
• Fluent French language skills, with the ability to communicate confidently and professionally in a business environment, both verbally and in writing.
• Prior exposure to French construction and/or decennial liability claims.
• Experience working with third party administrators, delegated authority arrangements, or outsourced claims operations.
• Experience conducting claims audits, oversight reviews, or performance assessments.
• Proven ability to manage external stakeholder relationships and influence outcomes.
• Experience reviewing complex claims and portfolio data and presenting recommendations
• Must be willing to undertake regular travel to Paris and other locations within France to attend stakeholder meetings, audits and oversight activities.

Knowledge and Skills

• Experience within the French insurance claims market.
• Prior exposure to French construction and/or decennial liability claims.
• Experience working with third party administrators, delegated authority arrangements, or outsourced claims operations.
• Experience conducting claims audits, oversight reviews, or performance assessments.
• Proven ability to manage external stakeholder relationships and influence outcomes.
• Experience reviewing complex claims and portfolio data and presenting recommendations