Chief Operations Officer (COO)

Job DescriptionThis year marks 11 years since we launched the idea that simplifying our customers' lives is possible by offering an innovative solution that allows them to easily subscribe to, manage, and switch all types of contracts through a unique and intuitive platform. In that time, we have supported more than 1.5 million customers in France, Spain, and Italy, while investing in new verticals and positioning ourselves as a highly efficient, innovative, and competitive scale-up in a rapidly growing market. With over 900 employees across 3 locations, we are solidifying our position as a market leader in Europe. We are always on the lookout for talent ready to join a dedicated and motivated team driven by a meaningful project. Working with us means embracing a culture of excellence, innovation, and real impact. As Chief Operations Officer (COO), you will be at the heart of papernest’s operational engine and a key member of the Executive Committee, working hand in hand with the founders Philippe & Benoit. You will have full P&L ownership of the Operations Business Unit across our core markets (France, Spain, and Italy), leading multi-country sites, internal teams, and BPO partners toward operational excellence, industrial scale, and profitable growth. Your responsibilities : Overseeing the Operations Business Unit across all three markets (France, Spain, Italy). Reporting to the Executive Committee and taking full accountability for operational performance and financial results. Defining the Operations P&L strategy and driving its execution to reach financial targets. Building and executing the project roadmap, fostering a culture of continuous innovation. Ensuring seamless collaboration between departments and other Business Units to achieve shared goals. Overseeing global communication across the Business Unit to ensure clarity and consistency

Growing and uniting a multi-country managerial line.

Team & Scope Overview :Directly or through in-place managers, you will lead and oversee the following operational pillars across France, Spain, and Italy:Regional Operations Management: Driving operational excellence, efficiency, and profitability across the three markets

Customer Experience: Overseeing multi-channel customer service and post-sales support.

Site Direction & Production Management: Leading internal production sites & BPO partners.

Sales Enablement: Optimizing sales journeys, tooling, processes, and telephony infrastructure.

Data Operations: Ensuring data reliability, accessibility, and metric-driven management across all operational streams.

Other activities & Strategic Initiatives :Talent Attraction & Leadership Growth: Participating in strategic hiring processes to recruit, onboard, and develop top-tier managerial talent.

Strategic Deep Dives: Selectively diving into lead qualification, sales transformation, and business-critical operational bottlenecks.

Cross-Functional Synergy: Partnering closely with Strategy, Product, and Tech teams to align operational capabilities with overall company scaling goals.

Your profile : We are looking for a pragmatic, field-oriented leader who combines sharp analytical rigor with a strong managerial drive: Analytical Rigor & Sharp Business Judgment: Exceptional problem-solving skills and the ability to navigate complex situations. Proven Executive Leadership: A strong track record of managing, scaling, and unifying multi-level operational teams and managers. Hands-on Operational DNA: Highly pragmatic and field-oriented, a concrete execution driver rather than a purely theoretical or strategic profile. Seniority: Minimum 10+ years of professional experience, Sales & Conversion Intuition: Strong sensitivity to lead qualification, funnel optimization, and sales transformation dynamics alongside pure operational efficiency. Location: Based in Paris or Barcelona, or open to relocation. Languages: fluency in English is required and French & Spanish would be great as well Big plus if: You have Previous Consulting or Chief Operations Officer experience Previous successful managerial experience Top business / Science / engineering school

What we offer :Grow in an international and inclusive environment: Everyone has their place at papernest! With over 46 different nationalities, it's not unusual here to start your sentence in French and finish it in English or en español ¡Compensation: You’ll receive a Business Creator Share Warrants (BSPCE) package upon joining, according to the company’s current policy.

Perks: As a home insurance provider and supplier of green electricity and gas, we offer great deals to our employees—because our perks shouldn't be reserved just for our customers!ðº Health: We offer Alan, a hassle-free and paperless health insurance provider, with 50% coverage by papernest.ð½️ Meals: Enjoy a Swile card for your 9/day meal vouchers, 50% funded by papernest. Plus, there’s breakfast every Tuesday at the office, an Ideal Garden fridge on site, and discounts at partner restaurants for healthy and balanced meals.️Sport: access to GYMLIB service to enjoy discounted gym membership.

Training: Your development matters. You’ll have access to continuous training tailored to your goals—whether they’re technical, linguistic, or managerial.

Career growth: Multiple paths are open to you to grow—by deepening your expertise or exploring new directions. We're here to support your professional ambitions.

Remote work: Benefit from 2 days of remote work per week to boost your focus and productivity.️ Legal advice: Enjoy privileged access to Ekie for personalized legal and tax advice, helping you handle all your administrative needs with peace of mind!

Hiring Process : Call with TA Manager Interview with Jérôme Dubosour Chief of Staff

Interview with Benoît Fabre & Philippe de La Chevasnerie our Co-Founders

Interview with Olivier Nourrain, our Chief of Human Ressource Officer

Business Case if this is your challenge, don't miss it! We look forward to meeting you, no matter your gender, race, age, religion, disability, or sexual orientation. Our selection processes and workplace are inclusive and adapted for everyone.

Ladies, we strongly encourage you to apply! Even if you feel that you do not meet all the criteria mentioned in this offer, please note that they are only indicative. Your application will be considered with great interest. Parity and diversity are an asset for our teams!