Chief Operating Officer - (F/M)

Created in 2009, ESSP is a young and dynamic pan-European service provider, certified by EASA to deliver safety-critical services. Its mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, mainly the EGNOS service on behalf of the EUSPA.

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Responsibilities

• Reinforce transversal coordination between the three operational units, ensuring consistent delivery and alignment across the company.
• Oversee service delivery, system operations and operational compliance.
• Manage operational risks, incidents and escalations.
• Supervise complex multi-unit projects, optimise costs and pursue efficiency and synergies.
• Support implementation of standards and audits.
• Drive operational efficiency and continuous improvement.
• Anticipate and prepare for future technical developments.

Activities to be achieved

• Report and work closely with the Chief Executive Officer on all technical, critical and strategic operational issues.
• Collaborate with the three operational Directors to harmonise resources and support resource management.
• Work with the Chief Financial Officer and the Strategy and Business Development Unit to align operational execution with company objectives and financial performance.
• Support the System Operations Unit and Service Provision Unit on technical improvement methods.
• Directly supervise Service Managers, ensuring quality, compliance and monitoring performance across all service lines.
• Coordinate Services Managers with Key Account Managers and Strategy and Business Development to align operational priorities with customer and market needs.
• Ensure adherence to certifications and standards, oversee audits and support closure of findings with the Compliance Management Unit.
• Support corporate improvements linked to the operating system (Security, Quality Management, Project & Service control, Risks and Business Continuity systems).
• Identify and address operational risks, acting as the main escalation point between units and services to anticipate issues and de-risk execution.

Profile

Generic Skills

• Ability to manage and organise multidisciplinary teams.
• Ability to manage a plurality of stakeholders.
• Leadership and autonomy.
• Team and corporate spirit.
• Communication, negotiation and reporting skills.
• Pragmatism, rigor and organisation.
• Excellent priority management.
• Proactive and anticipatory mindset.
• Creative thinking, non-conservative.
• Customer-service orientation.
• Facilitation of internal collaboration.
• Experience with Microsoft suites (MSOffice, MSProject).
• Very good level of English (B2-C1, CEFR).

Specific Skills

• Knowledge of ESSP services (scope and types).
• Knowledge of stakeholder landscape.
• Basic knowledge of satellite systems architecture.
• Capability to assume responsibilities and make decisions in a complex, risk-involved context.
• Operational decision-making under urgent conditions.
• Ability to accompany business transformations and show initiative.
• Financial management (optimising organisation and associated costs).

Job Requirements

Engineering degree or equivalent.

Available for regular travels mainly in Europe. Subject to constraints of minimum presence during normal vacation periods (July/August, Christmas, February, Easter).

Financial and contractual experience.

Benefits

• Variable: bonuses based on objectives.
• Teleworking.
• Tickets Restaurant (card).
• Family health insurance.
• Sustainable mobility package: reimbursement of home/office travel if car sharing or bicycling.
• Reimbursement of part of public transport subscription.

Job location: Toulouse (France) / Madrid (Spain)

Type of contract: Full time - Permanent contract.

ESSP is committed to cultural diversity, gender equality and the employment of disabled workers.