Chief of Staff

Position Overview

Position Overview:

This is more than a job. It’s a chance to build, grow, and make a real impact! Join our team as our newChief of Staff !

The Digital Engagement Global Business Unit at SBS is in charge of developing, commercializing, and operating the Digital Banking Suite (DBS), a comprehensive digital banking platform that empowers financial institutions with a next‑gen platform to enhance customer engagement via modern mobile‑native and web experiences. Other offerings within the Business Unit include Open Banking, AI & CRM, and Digital Lending. We are looking for a Chief of Staff to act as a strategic partner to the General Manager and his deputy, supporting the effective running, alignment, and performance of the Business Unit.

The Chief of Staff will drive cross-functional alignment, oversee business performance, and enable disciplined execution across the portfolio, ensuring that strategy, execution, financial performance, and operational processes are tightly connected and running efficiently.

This is a high-impact role designed for a recent MBA graduate with strong strategic thinking, analytical capability, and the ability to influence without authority.

Location: London, Paris, Dubai

Hybrid: 2-3Days per Week Onsite

Responsibilities

1. Strategic Planning & Execution

• Support the development and refinement of the BU strategy across all product streams
• Translate strategy into clear priorities, roadmaps, and measurable objectives
• Track execution against strategic goals and ensure follow-through on key initiatives
• Identify and resolve cross-stream dependencies and trade-offs

2. Business Performance & Financial Management

• Support ownership of the BU P&L, including budgeting, forecasting, and performance tracking
• Partner with Finance to ensure robust financial planning and visibility across all streams
• Monitor revenue, cost, and investment allocation; highlight risks and opportunities
• Support business cases and investment decisions across product lines

3. Product Operations & Delivery Enablement

• Drive consistency in product operating models, governance, and delivery practices
• Partner with Product and Engineering leaders to improve planning, prioritization, and execution
• Ensure alignment between product roadmaps, commercial priorities, and resource allocation
• Help embed best practices across the product lifecycle management

4. Governance & Operating Rhythm

• Prepare executive-level materials for QBRs and leadership meetings
• Drive accountability through clear tracking of actions, decisions, and outcomes

5. BU Leadership enablement

• Act as a trusted advisor and sounding board to the BU Leadership
• Provide structured thinking, challenge, and insight on key topics
• Support preparation for executive and board-level discussion
• Lead or support high-priority, ad hoc strategic initiatives

Qualifications

Experience & Background

• Recently completed an MBA from a top-tier institution
• 2–5 years of prior experience in consulting, strategy, product, or operations in a high-performance environment
• Experience in fintech, SaaS, digital platforms, AI, or technology environments is highly desirable

Skills & Capabilities

• Excellent strategic thinking and structured problem-solving
• Strong business acumen, including financial literacy (budgeting, forecasting, P&L understanding)
• Strong operational mindset with attention to execution and detail
• Excellent communication skills, with the ability to distill complexity into clarity
• High level of analytical capability (financial, strategic, and data-driven thinking)
• Ability to influence and align senior stakeholders
• Strong organizational and prioritization skills
• Intellectual curiosity, particularly around AI and emerging technologies

What’s in it for you

• End-to-end exposure to running a digital business unit in direct partnership with senior leaders
• Opportunity to shape strategy, operations, and performance across multiple fintech domains
• Global exposure working with teams across continents

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.