Chargé de Marketing Digital & Expérience Client H/F/X - Alternance

Pixmania – About Us

Relancée en mars 2022 par Steve et Jean‑Emile Rosenblum, entrepreneurs passionnés, Pixmania est une marketplace tech qui propose des produits neufs et reconditionnés. Notre mission ? Réinventer la manière de consommer la tech : plus responsable, plus accessible, plus flexible. Soutenus par notre atelier de reconditionnement parisien, RVR – Nest.Green, nous donnons une nouvelle vie aux appareils et contribuons activement à l’économie circulaire.

Today, Pixmania consists of more than 150 collaborators, multiple fundraising rounds, and rapid growth in France and internationally. We are also holders of several major recognitions: Member of French Tech 120, 1st GreenTech and 2nd overall in Tech , Argent Award for best e‑commerce site by FEVAD (Espoir category), 2nd best e‑commerce site by Capital (High‑Tech). Inclusion and diversity are at the heart of our DNA. All positions are open to workers in a situation of handicap and accessible to all.

Joining Pixmania means contributing to a more responsible, accessible and flexible tech.

The role is based in our Paris offices (between 17th district and Levallois‑Perret).

Job Overview

Integrated into the Marketing & Communication team, you will play a key role in supporting the marketing department, executing initiatives, and improving the customer experience.

Responsibilities

Marketing Digital & Commercial Animation

• Collaborate to develop and execute the commercial animation plan in partnership with internal teams.
• Coordinate and implement promotions on the site (Black Friday, sales, other events).
• Supervise content creation in collaboration with our in‑house creative studio.
• Contribute to site optimisation in collaboration with tech, creative, e‑commerce and commercial teams.
• Be a driver for back‑office optimisation to ease usage and enrich functionality.
• Perform competitive watch and monitor e‑reputation (customer satisfaction surveys, social media, notoriety barometer).
• Analyse and report results of promotion campaigns.

Customer Experience

• Contribute to optimisation of user journeys (navigation, product pages, purchase funnel).
• Analyse customer feedback (reviews, NPS, verbatim, customer service) to identify improvement areas.
• Propose improvements to increase satisfaction and conversion.
• Collaborate with UX teams to prioritise optimisations and monitor related indicators.

Candidate Profile

• One first experience in digital marketing, project management or CMS usage is required.
• Master‑level education in business school or university with a specialization in digital marketing.
• Solid understanding of digital challenges, project management and tools/CMS.
• Leadership and adaptability: capacity to mobilise teams and adapt in evolving environments.
• Language skills: mastery of a Romance language (Spanish or Italian) is mandatory.
• Personal and organisational qualities: autonomy, rigor, organisational sense and ability to manage multiple subjects concurrently.

Recruitment Process

Interview 1 – 30 min video call with Eva, HR manager.

Interview 2 – 60 min on site with Lucile, Marketing & Communication Project Manager.

Interview 3 – 60 min on site with Sandrine, Marketing & Communication Director and Lucile.

Key points: start in September with a contract of one to two years. Paris office. Social benefits: health insurance, restaurant vouchers, 50 % transport reimbursement, mobility fund package.

What We Offer

• Alternance from September.
• Contract of one to two years.
• Parisians office.
• Mutual insurance, restaurant vouchers, 50 % transport reimbursement, sustainable mobility package.
• Highly formative role covering many subjects with a great team.
• Team meals, lunches, and after‑works.
• Opportunity to enjoy the pleasure of working together.