Chargé de clientèle et pilotage de la performance - Support Client - Stage

Eurofins seeks an intern to support the Client Support Service in Lyon, balancing customer relationship management with performance monitoring. The role involves handling client requests, updating CRM systems, and designing dashboards to track service performance and commercial metrics.

Responsibilities

• Process and track client requests within assigned scope under team supervision
• Assist account managers with administrative aspects of client relationships and contracts
• Update and maintain client information in management systems and CRM platforms
• Support onboarding of new clients and evolution of existing partnerships
• Coordinate internal updates with relevant departments including billing and production

Requirements

• Bachelor's degree (Bac+5) in business school, customer relationship management, or sales administration
• Advanced Excel proficiency including pivot tables, data lookup, and formulas
• Strong analytical and data processing capabilities
• Experience or familiarity with CRM tools and information systems
• Knowledge of Power BI, Tableau, or equivalent business intelligence tools preferred
• Written and analytical communication skills
• Customer service mindset with attention to detail and organizational rigor