Channel Operations Manager

Role Overview

The Channel Operations Manager is part of the EMEA Channel Operations team, reporting directly to the EMEA Channel Operations Director. The role covers a wide range of initiatives and will coordinate a team of Channel Operations Specialists. He/She will ensure consistent business processes and proactively contribute to the improvement of the channel support activities.

Responsibilities

• Day-to-day management of the team, ensuring the achievement of internal and external customer satisfaction goals.
• Manage the day-to-day workflows ensuring an effective distribution and delegation of work.
• Ability to monitor and analyze channel requests to give precise feedback to senior management.
• Manage the day-to-day execution of Channel incentives, ensure accurate and real-time data tracking and reporting to internal stakeholders.
• Identify challenges and proactively suggest improvement to existing processes with the goal to deliver best in class Operational support.

Required Skills & Experience

• 5+ years of experience in channel operations or sales operations in a cybersecurity or IT vendor environment.
• Strong organizational and time-management skills.
• Proven experience and demonstrable skills in team management.
• Problem solving and decision making skills.
• Ability to communicate both verbally and in written forms with both internal team and channel customers.
• A strong work ethic, with a team player mentality.
• Experience working with Salesforce, Channel management tools (such as PRMs), Tableau and Excel.
• Fluent English.