Change Manager
COURBEVOIE, 92
il y a 1 jour
- Managing the requests for Changes raised by the operational teams (creation of tickets, planning, approval, and successful change tracking
- Ensuring minimum impact to service performance
- Managing the end-to-end change process based on ITIL Change Management methodology and tools
- Managing the Change Advisory Board (CAB) with relevant stakeholders
- Managing the internal communication, and also the external communication change notes towards our Clients and Partners.
- Acting as the single point of contact all teams’ members on the Change Management Process. communication being an important driver
- Providing regular reports on the Change Management efficiency (KPIs)
- Continuous improvement of the Change Management process, working with all concerned teams.
- Effective professional communication (internally, with Managers, with Clients or Partners/Suppliers)
- Monitoring change and release performance against service level agreements
- Experiencing of Change managing applications, end user services, network infrastructure and preferably telecommunications systems and services in an ITIL compliant environment
- Good communication and negotiation skills
- Openness to working effectively with diverse ideas and people
- Fluent in English
- ITILv3 Foundation qualified
Entreprise
AIZEN RECRUITMENT
Plateforme de publication
WHATJOBS
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