CDI - Service Delivery Manager Project Management - Global Corporate - H/F/X

The Service Delivery Manager - Project Management is responsible for overseeing the planning, execution, and delivery of IT projects from initiation to closure. This role ensures that projects are delivered on time, within budget, and to the required quality standards, while aligning with business goals and IT strategy. The SDM acts as the primary interface between technical teams, business stakeholders, and external vendors to drive successful project outcomes and continuous improvement in delivery processes.

What impact you create at Chanel

1. 1. Project Planning & Execution Define project scope, objectives, and deliverables in collaboration with business and technical teams. Develop and maintain detailed project plans, including timelines, milestones, and resource allocation. Ensure projects adhere to budget, schedule, and quality constraints. Identify and mitigate project risks (technical, operational, or business-related).
2. 2. Stakeholder Management Act as the single point of contact for project IT requestors Facilitate communication and alignment between technical teams and business users. Conduct regular status meetings and provide progress reports to leadership and clients. Manage expectations and resolve conflicts or prioritization issues.
3. 4. Change & Risk Management Ensure risk definition assessments and develop contingency plans for critical projects. Ensure compliance with internal policies, industry standards, and regulatory requirements (e.g., GDPR, SOC2).
4. 5. Quality Assurance & Delivery Define and enforce quality standards for project deliverables. Work with QA teams to ensure testing and validation processes are followed. Oversee user acceptance testing (UAT) and sign-off procedures. Ensure documentation (technical, user, and operational) is complete and up-to-date.
5. 6. Continuous Improvement Identify opportunities for process improvement in project delivery (e.g., Agile, Waterfall, Hybrid methodologies). Implement best practices for project management (PMBOK, PRINCE2, Agile/Scrum). Measure and report on project performance metrics (e.g., on-time delivery, budget adherence, customer satisfaction).
6. 7. Reporting & Governance Produce regular project status reports for stakeholders and leadership. Present project outcomes, lessons learned, and recommendations for future initiatives. Maintain project documentation (charters, plans, risk registers, post-mortem reports).

Budget: Status & reporting

• Leading cross-functional teams and driving projects to successful delivery
• Solving problems with a structured, analytical mindset when challenges arise
• Communicating clearly, translating technical concepts into business language (and vice versa)
• Negotiating and aligning stakeholders, managing expectations and resolving conflicts
• Juggling multiple priorities in a fast-paced, evolving environment
• Adapting your approach, whether Agile, Waterfall, or Hybrid, depending on project context and needs
• Staying curious about technology, from cloud platforms to system integrations

What you will bring

• Experience 5+ years in IT project management, service delivery, or program management
• Methodologies Agile/Scrum (Scrum Master or Product Owner experience is a plus)
• Waterfall/PMBOK frameworks
• Hybrid approaches, tailored to project needs
• Tools & Platforms Project Management: Jira, Confluence, Rovo (AI)
• Collaboration: Confluence, SharePoint, or Microsoft Teams
• ITSM: ServiceNow, BMC Remedy
• Reporting: Power BI, Tableau, or advanced Excel
• Technical Knowledge Understanding of the software development lifecycle (SDLC)
• Familiarity with DevOps, CI/CD, and cloud technologies (AWS, Azure, GCP)
• Basic knowledge of databases, APIs, and system integrations
• Education & Certifications Degree in Computer Science, Business Administration, Project Management, or related field
• PMP, PRINCE2, or CAPM
• Certified ScrumMaster (CSM), SAFe Agilist, or PMI-ACP
• ITIL v4 Foundation

What Chanel can offer you

• A strategic role at the crossroads of IT, business, and external vendors, with real influence on how projects are delivered across the organization
• High visibility as the single point of contact driving project outcomes
• The opportunity to drive continuous improvement, from process optimization to performance metrics and governance frameworks
• A collaborative environment to develop leadership and stakeholder management skills, working across cross-functional and international teams

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.

We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.

Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.

At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.

It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future.

The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.