CDI - Service Delivery Manager Project Management - Global Corporate - H/F/X

The Service Delivery Manager

• Project Management is responsible for overseeing the planning, execution, and delivery of IT projects from initiation to closure. This role ensures that projects are delivered on time, within budget, and to the required quality standards, while aligning with business goals and IT strategy. The SDM acts as the primary interface between technical teams, business stakeholders, and external vendors to drive successful project outcomes and continuous improvement in delivery processes.**What impact you create at Chanel****1. Project Planning & Execution**
• Define **project scope, objectives, and deliverables** in collaboration with business and technical teams.
• Develop and maintain **detailed project plans**, including timelines, milestones, and resource allocation.
• Ensure projects adhere to **budget, schedule, and quality** constraints.
• Identify and mitigate **project risks** (technical, operational, or business-related).**2. Stakeholder Management**
• Act as the **single point of contact** for project IT requestors
• Facilitate **communication and alignment** between technical teams and business users.
• Conduct **regular status meetings** and provide progress reports to leadership and clients.
• Manage **expectations** and resolve conflicts or prioritization issues.**4. Change & Risk Management**
• Ensure **risk definition assessments** and develop contingency plans for critical projects.
• Ensure **compliance** with internal policies, industry standards, and regulatory requirements (e.g., GDPR, SOC2).**5. Quality Assurance & Delivery**
• Define and enforce **quality standards** for project deliverables.
• Work with **QA teams** to ensure testing and validation processes are followed.
• Oversee **user acceptance testing (UAT)** and sign-off procedures.
• Ensure **documentation** (technical, user, and operational) is complete and up-to-date.**6. Continuous Improvement**
• Identify **opportunities for process improvement** in project delivery (e.g., Agile, Waterfall, Hybrid methodologies).
• Implement **best practices** for project management (PMBOK, PRINCE2, Agile/Scrum).
• Measure and report on **project performance metrics** (e.g., on-time delivery, budget adherence, customer satisfaction).**7. Reporting & Governance**
• Produce **regular project status reports** for stakeholders and leadership.
• Present **project outcomes, lessons learned, and recommendations** for future initiatives.
• Maintain **project documentation** (charters, plans, risk registers, post-mortem reports).
• Budget: Status & reporting**You are energised by :*** **Leading cross-functional teams** and driving projects to successful delivery* **Solving problems** with a structured, analytical mindset when challenges arise* **Communicating clearly**, translating technical concepts into business language (and vice versa)* **Negotiating and aligning stakeholders**, managing expectations and resolving conflicts* **Juggling multiple priorities** in a fast-paced, evolving environment* **Adapting your approach,** whether Agile, Waterfall, or Hybrid, depending on project context and needs* **Staying curious about technology**, from cloud platforms to system integrations**What you will bring :****Experience**
• 5+ years in IT project management, service delivery, or program management**Methodologies**
• Agile/Scrum (Scrum Master or Product Owner experience is a plus)
• Waterfall/PMBOK frameworks
• Hybrid approaches, tailored to project needs**Tools & Platforms**
• Project Management: Jira, Confluence, Rovo (AI)
• Collaboration: Confluence, Share

Point, or Microsoft Teams* ITSM: Service

Now, BMC Remedy

• Reporting: Power BI, Tableau, or advanced Excel**Technical Knowledge**
• Understanding of the software development lifecycle (SDLC)
• Familiarity with Dev

Ops, CI/CD, and cloud technologies (AWS, Azure, GCP)

• Basic knowledge of databases, APIs, and system integrations**Education & Certifications**
• Degree in Computer Science, Business Administration, Project Management, or related field
• PMP, PRINCE2, or CAPM
• Certified Scrum

Master (CSM), SAFe Agilist, or PMI-ACP

• ITIL v4 Foundation**What Chanel can offer you**
• A **strategic role at the crossroads** of IT, business, and external vendors, with real influence on how projects are delivered across the organization* **High visibility** as the single point of contact driving project outcomes
• The opportunity to **drive continuous improvement**, from process optimization to performance metrics and governance frameworks
• A collaborative environment to **develop leadership and stakeholder management skills**, working across cross-functional and international teams*At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.*

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