CDI - Retail BPO (F/M/X)

As part of Sephora’s Information Systems Organization, the Store Technology Department supports markets across Europe, the Middle-East and Mexico, covering all in-store technologies. This role focuses on identifying innovative solutions and developing the application landscape for retail operations.

Key Responsibilities

• Lead and drive the regional requirements of the Retail Business:
  • Collect, analyse and consolidate regional specific needs for back‑office applications, such as BOSS/SAP, PDA, labelling and upcoming applications related to back‑office operations.
  • Ensure that these needs are correctly considered in the design and configuration of back‑office applications (SAP S/4, back‑office digital‑in‑store tools).
  • Contribute to the definition of target business processes by integrating regional specificities and operational constraints.
  • Identify opportunities to simplify, optimise or digitalise retail processes.
• Contribute to design and testing phases of tech projects involving local retail business and tech teams:
  • Review and validate detailed functional specifications.
  • Actively participate in User Acceptance Testing (UAT) to ensure the ERP and digital tools comply with business and legal requirements.
  • Identify, document and report gaps, defects or process bottlenecks encountered during testing.
• Change Management:
  • Communicate project progress to regional teams.
  • Organise and lead training and support sessions for users.
  • Serve as the primary point of contact for regional user questions and support requests.
  • Contribute to the creation of training materials and documentation tailored to local market specificities.
  • Share best practices with regional teams to ensure consistent use of tools and processes.
• Deployment and hyper‑care:
  • Support preparation and execution of SAP S/4 and digital in‑store back‑office applications deployment in the region.
  • Monitor applications during go‑live phase and resolve or escalated any issues encountered.
  • Collect and transmit user feedback to the project team and propose improvements to enhance efficiency and user experience.

Qualifications

• Retail Operations enthusiast with a strong interest in IT tools and curiosity to challenge status‑quo in legacy processes.
• Flexible mindset, comfortable working in a fast‑changing, international environment with multiple stakeholders.
• Strong communication skills to collaborate effectively with international and cross‑functional teams.
• Agile culture.
• Experience within store environment, including operations, workflows and processes.
• Acknowledgement of the retail landscape and business priorities.
• Fluent in English (spoken and written).

Benefits

• Community in which authenticity is embraced, and the strength of differences fuels our collective spirit.
• Culture of empowerment, learning & growth, that offers tools, space and opportunity to learn, innovate and lead.
• Work that brings fulfillment – from delighting clients every day, to inspiring our industry at large, every action makes a difference.

Sephora is an equal‑opportunity employer and values diversity at our company.