CDI - Clienteling Manager (H/F)

About the Role

We are looking for a strategic, client‑centric, and business‑driven Clienteling Manager to elevate our client engagement approach and help shape a best‑in‑class luxury client experience for BYREDO.

Reporting directly to the Client Marketing Director, this role will be instrumental in driving client loyalty, strengthening long‑term relationships with high‑value clients, and embedding a clienteling culture across the organization. Acting as a key connector between retail, CRM, marketing and customer experience teams, the Clienteling Manager will turn client insight into meaningful action and business impact.

Start Date: July 2026.

Key Missions

Clienteling Strategy & Client Development

• Define and drive the clienteling vision and roadmap in line with brand ambitions and business priorities.
• Develop initiatives that support client acquisition, retention, reactivation and loyalty, with a strong focus on high‑potential and top clients.
• Identify opportunities to elevate the client journey through personalized, relevant and consistent interactions across touchpoints.
• Help shape a culture of long‑term relationship building, where client knowledge and service excellence are at the heart of performance.
• Act as the key link between markets, stores and tech teams to capture business needs and help shape the evolution of the clienteling app.

Client Insight & Performance

• Leverage client data to identify trends, opportunities and actionable insights.
• Translate client knowledge into targeted actions, animations and engagement strategies that support revenue growth and client lifetime value.
• Monitor clienteling performance and recommend optimisations based on results and feedback from the field.
• Partner with markets to improve the quality, usage and impact of client data and dashboards.

Retail and Store Engagement & Capability Building

• Support store and retail teams in adopting best‑in‑class clienteling practices and strengthening their confidence in building 1:1 client relationships.
• Act as a key partner to the field, ensuring clienteling priorities are clear, practical and business‑oriented.
• Contribute to the design of guidelines, rituals and training moments that reinforce clienteling excellence.
• Encourage a mindset of proactivity, personalisation and follow‑up across the client journey.

Candidate Profile

Qualifications:

• Master's degree in Business Administration or a related field.
• 5 to 10 years experience in CRM, Clienteling, Client development, Retail or Training, preferably within the Luxury, Beauty or premium industry.

Preferred Skills:

• Strong analytical mindset and problem‑solving skills.
• Excellent organisational skills and a strong bias for action.
• Excellent communication and interpersonal skills.
• A blend of creativity and a strong affinity for technology.
• Fluency in English is essential.

Benefits

• Une culture de travail entrepreneuriale, créative et accueillante.
• Des opportunités d’apprentissage et de développement.
• Une entreprise internationale avec de nombreuses opportunités d’évolution professionnelle.
• Une rémunération et des avantages compétitifs.