CDI - Client Communication Strategy Director (M/F/X)

Permanent contract, based in Paris (1st arrondissement), available from May2026.

Overview

Within the Fashion division, you will join the Client Strategy team to ensure that the Fashion client fundamentals are felt at every client touchpoint, creating a meaningful and unique connection for each client that reflects the singularity of Fashion.

Key Missions

• Define and implement a global client communication strategy, aligned with Fashion’s vision and client experience vision, while maintaining local relevance.
• Analyze market trends, client insights, and best practices to inform strategic decisions.
• Position CHANEL Fashion as a leader in client communication, fostering its singularity.
• Oversee the deployment of communication channels (email, WhatsApp, WeChat, Line, social media, etc.) in complementarity with other communication levers.
• Ensure relevancy in messaging, tone of voice, and storytelling across all touchpoints.
• Collaborate with orchestration teams to tailor content that meets client communication objectives.
• Develop personalized communication journeys to strengthen client relationships and drive engagement.
• Measure communication impact and client engagement through defined KPIs.
• Lead and inspire a multidisciplinary team (content, CRM, digital, etc.).
• Foster a collaborative culture with internal stakeholders (orchestration, regions and markets, global teams).
• Manage external partners.

What You Will Bring

• 12 to 15 years’ experience in luxury, fashion, or premium retail with proven expertise in client communication.
• Strategic thinker with strong leadership and change‑management skills.
• Excellent knowledge of omnichannel communication and CRM tools.
• Creative, client‑centric, and results‑oriented mindset.
• Fluent in French and English.
• Experience managing a team of 4 people.

What Energizes You & What CHANEL Can Offer You

• Independence of a creative House that places people at its center.
• Dynamism and cultivation of excellence in a collaborative environment.
• Opportunities for advancement, growth, and diverse career paths.
• Diversity and inclusion commitments, ensuring fair treatment of all applicants.