CDD Client Advisor

In one of our boutiques located in Paris you will act as an Associate Client Advisor, translating the brand DNA and story into sales success and loyalty. You will provide a personalised, efficient and discreet client experience, representing the brand and driving sales.

This is a part‑time position, ideally working 3 days a week: Tuesday, Saturday and Sunday.

Key Responsibilities of the role

Service Delivery

• Attending and participating in all training events such as sales techniques, sales ceremony or product knowledge trainings.
• Providing exceptional standards of customer experience, surpassing customer expectations at every opportunity by following all steps of the Christian Louboutin Sales Ceremony.
• Demonstrating and reflecting the luxury brand image through the service you deliver, your positive and professional attitude, personal grooming, dress code and through the expected standards of behaviour.
• Responding to all client queries and issues in a professional, effective and timely manner. This of course includes managing return items or damages for example.

Results Driven

• Demonstrating competent awareness of our overall business performance and the surrounding market/industry.
• Actively striving to achieve key performance indicators, in order to improve boutique/concession results and reaching individual and store targets.
• Awareness of the business strategy, engaged in prioritising the appropriate products or alternatives for successful sales results.

Product Knowledge

• Developing detailed and extensive knowledge of all products and our brand culture and DNA, in order to provide exceptional customer service and to build sales.
• Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials utilised, and how to care for the product.

Relationship Building & Customer Relationship Management

• Building and maintaining quality relationships with clients, resulting in strong sales performance.
• Ensuring loyalty to the brand by development of these relationships through personal interaction and active clientelling.
• Driving CRM in your location and maintenance of your client file/book.
• Demonstrate an entrepreneurial approach to growing your client base and client spend including outreach to clients for events such as private sale, in store events or new product/collection launches.

Team Work

• A proactive member of the team, working towards achieving tasks set and to meeting the store targets and goals.
• Partner effectively and collaboratively with all team members to contribute to a professional and rewarding workplace culture.
• Assisting the management team alongside fellow colleagues to support with the daily operations or back office activities of the location.

Please note: colleagues must be comfortable with the physical element of the role, including but not limited to manual handling, standing for long periods of time and use of ladders as required or any other health and safety requirement as covered within the training.

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, colour, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values. So if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!