Category Manager – Maintenance & Services

Infosys Portland is a specialist procurement and supply chain professional services firm, operating across strategy, operating model design, managed services and digital enablement. We combine deep advisory expertise with practical delivery, working with complex organisation globally to solve high impact commercial and supply chain challenges.

As part of the Infosys group, we combine the independence and depth of a specialist consultancy with the scale, capability and investment of a global organisation — our consultants are trusted advisors with specialist depth.

The Role

The Sourcing Category Manager – Maintenance & Services is responsible for leading Global strategic sourcing and category management for Maintenance & Services in the FMCG/CPG/Manufacturing domain. This role drives cost optimization, service quality, supplier performance, and risk mitigation while ensuring compliance with Global regulatory, labor, and safety standards. The position partners with Operations, Facilities, Engineering, Finance, Legal, EHS, and quality stakeholders.

Key Responsibilities:

Category Strategy & Spend Management

• Develop and execute category strategies for following services, aligned with business and operational goals:
• technical (energy management, thermal control, heat generation, water processing & treatment like services),
• soft facility management (cleaning, security, catering, soft building services), waste management
• Manage end-to-end category lifecycle, including spend analysis, and total cost of ownership (TCO) optimization
• Identify opportunities for consolidation, standardization, and preferred supplier programs across sites

Strategic Sourcing

• Lead large sourcing events (RFP, RFQ, RFI) for maintenance and technical service categories
• Drive category plan alignment across the regions ensuring seamless integration of category-led, proactive-regional, local or reactive (eg contract renewals) events
• Negotiate commercial terms, pricing models, service levels (SLAs), and master service agreements (MSAs)
• Drive continuous improvement, cost reduction, and cost avoidance initiatives with services suppliers

Stakeholder Collaboration

• Act as a strategic business partner to Procurement teams at the client, Facilities Management, Engineering, Operations, EHS, Finance, and HR
• Translate business requirements into sourcing solutions that balance cost, quality, safety, and service continuity
• Provide market intelligence and benchmarking insights to internal stakeholders
• Deliver and report annual cost savings, cost avoidance, and value creation metrics
• Leverage should-cost models, rate benchmarking, and market analytics

Qualifications

• Approximately 8-10 years’ experience in handling category management activities in the Maintenance & technical Services space
• Business or Engineering school graduate is a must
• Professional certification (CPSM, CPSD, CIPS, PMP) preferred
• Exposure in drafting category strategy, sourcing planning, business case creation, sourcing execution and contract closure
• Demonstrated experience with maintenance and services procurement in multiple geographies
• Experience working with global, regional and local suppliers at different levels, within multiple geographies
• Very good communication skills
• Transformation mindset with ability to identify improvement opportunities
• Highly organized, proactive, and goal‑oriented
• High integrity, attention to detail, and strong prioritization skills