Case Handler: Own, Resolve & Elevate Customer Outcomes

Hairby Zindzi is seeking a confident, organised Case Handler to own customer complaints from allocation to final resolution. You will manage your caseload, investigate issues, communicate with customers and wholesalers, and balance customer outcomes with costs and regulatory requirements.

You’ll need to take ownership, handle difficult conversations, and keep cases moving without delays. A hands-on, proactive problem-solver mindset is essential.