Care Ops

Health can’t wait. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That’s what we’re building with our team of 800+ people. If it speaks to you: we’re hiring across France, Spain, Belgium, and Canada. And beyond.

Why join Care Ops in 2026?

You might look at Alan’s Care team today—managing high volumes seamlessly, supported by strong partners, and automating 40% of conversations—and ask: “It works, so why join now?” Yet, the most exciting part is still ahead. We are at a turning point as we prepare to support millions of members and push to set the standards in the industry.

• People: This is the opportunity to join a team with incredibly high talent density, operating with distributed ownership—empowered Crew Leads, strong deputies, and Guillaume Poirier as Care Ops Lead. It is a proven engine for creating talent and fueling internal mobility.
• Processes: We absorb high volumes without glitches (including Ministry of Finance in France) and collaborate smoothly with Product and Sales. We trust and work hand‑in‑hand with solid external partners in France and Spain.
• Innovation: We are one of the few companies in the world claiming to automate 40% of member conversations as of end of 2025 (a true market benchmark).

The Care Ops role

The Care Ops team supports the Care Community globally (France, Belgium, Spain, Canada) by providing tools, processes, and data to deliver on our Roadmap and Strategic Plan. Care Ops is accountable for operational excellence and efficiency in Care, enabling the Community to scale without any compromise on user experience.

Some of our missions include

1/ Efficiency and performance monitoring

• Conduct deep dives into performance monitoring (SLAs, ticket-level framework, etc.) and share actionable findings to support the decision‑making process.
• Identify areas where processes don’t scale, prioritize them, and introduce solutions that include automation, externalization, or the implementation of AI‑driven use cases.
• Push and prioritize efficiency needs to the Product crews.

2/ Contact experience

• Pilot the launch of new contact channel projects, such as a direct phone line to help address new customer segments (Large / Very Large Deals) and digitally challenged members.
• Support the globalization of Alan’s contacting experience and anticipate the impacts for the Care Community.

3/ Tooling

• Identify and prioritize areas where current processes are not scalable, proposing effective tool‑powered solutions, including automation and AI‑driven use cases.
• Collaborate with dedicated Product crews to improve the efficiency of our tooling stack.
• Drive the change by leading the implementation of new processes and pushing for their adoption across relevant parties.
• Evangelise the use of AI within the Community to foster understanding and encourage its integration into everyday processes.
• Own our tooling stack (Automation Platform, Intercom, Dust, Klaus, Aircall, etc.) and act as the point of contact for the Care Ops team for tooling needs and projects, ensuring tools are up-to-date, integrated, and comply with our security and legal requirements.
• Manage business partnerships with external providers and oversee RFP processes.

Join the Care team!

• Communication: Possess strong written and verbal communication skills in English & French.
• Project management: Have excellent project management and leadership skills to coordinate multiple stakeholders.
• Process optimisation: Are passionate about process optimisation and can implement solutions quickly and iteratively.
• Mindset: Have an organised and structured mindset.
• Data analytics: Showcase robust data analytics abilities (proficiency in SQL highly desirable).
• Independence: Can work independently in a fast‑paced environment.
• Growth potential: Demonstrate excellent growth potential.
• Technology interest: Showcase interest in no‑code, AI, and tooling.

Whether you’re a recent engineer/business graduate with a passion for AI and no‑code or an Ops with 3‑5 years of experience and a knack for managing tools and building integrations, we want to hear from you.

Our ideal candidate thrives in a startup or tech company environment and is excited about the opportunity to make a significant impact in a growing company. If this sounds like you, then you might just be the Care Ops we’re looking for.

We value diversity and encourage individuals from varied experiences and backgrounds to apply. Join our Care team and contribute to our mission of delivering an exceptional user experience.

For this opportunity, we are aiming to hire within the B‑C level range.

Perks & benefits

• Fair rewards: Generous equity packages complement your base salary, for permanent contracts only.
• Flexible office: Amazing office space at our HQ, sponsored co‑working hubs or a full‑remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
• All the tools you need: Top‑of‑the‑range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise‑canceling headphones.
• Flexible vacation policy and flexible working hours: Organise your time as you wish.
• Delightful healthcare insurance: Extremely comprehensive health insurance – 100% of the contribution covered by Alan for you and your family, for permanent contracts only.
• Transport: Country‑specific commuter benefits.
• Learning & training opportunities: A highly flexible training policy with free books and a budget to attend and speak at conferences if the opportunity arises.
• Parental leave: Extended parental leave for all new parents, for permanent contracts only.

Important note

We hire people, not roles. After reading this job description, if you feel like you don’t have all the necessary prerequisites but it matches where you are now or what you’d like to grow into in your next position, we encourage you to apply! Not everybody will enter our recruitment process, but all, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.