Care Ops

Why join Care Ops now at the beginning of 2026? We are building a global leading prevention insurance company, integrating insurance, prevention, and care into a single user experience. We serve over 1 million members and are expanding across France, Spain, Belgium, and Canada.

What makes this opportunity special

• People: Join a high‑talent team with distributed ownership and strong internal mobility.
• Processes: Manage high volumes, collaborate with Product and Sales, and work with external partners in France and Spain.
• Innovation: Automate 40 % of member conversations; scale AI‑powered service.

Care Ops role

The Care Ops team supports the global Care Community (France, Belgium, Spain, Canada) by providing tools, processes, and data to deliver on our roadmap. Care Ops is accountable for operational excellence and efficiency, enabling the community to scale without compromising user experience.

Key mission areas

• #1 Efficiency & performance monitoring – conduct deep dives into SLAs, prioritize inefficiencies, and champion automation, AI or externalization.
• #2 Contact experience – pilot new contact channel projects, support globalization, and anticipate impacts for the Care Community.
• #3 Tooling – prioritize scalable processes, propose tool‑based solutions, lead implementation, evangelize AI, and manage our tooling stack and external partners.

Qualifications

• Strong written and verbal communication skills in English & French.
• Excellent project‑management and leadership skills, coordinating multiple stakeholders.
• Passionate about process optimization with iterative execution.
• Organized and structured mindset.
• Robust data analytics abilities (SQL proficiency highly desirable).
• Independent, works well in fast‑paced environment.
• Excellent growth potential.
• Interest in no‑code, AI, and tooling.

Perks & Benefits

• Fair rewards – generous equity packages on permanent contracts.
• Flexible office – HQ, co‑working hubs, or full‑remote with equipment sponsorship.
• All the tools you need – MacBook Pro, keyboard, laptop stand, monitor, Bose headphones.
• Flexible vacation policy & working hours – organise your time as you wish.
• Delightful healthcare insurance – comprehensive coverage for you and family on permanent contracts.
• Transport – country‑specific commuter benefits.
• Learning & training opportunities – flexible training policy; free books and conference budget.
• Parental leave – extended leave for all new parents on permanent contracts.

We value diversity and encourage individuals from varied experiences and backgrounds to apply. You do not need to meet all prerequisites; we encourage you to apply if you feel the role matches where you are now or where you wish to grow.