Care Operations
What you can expect
A high-performing team - Work with A-players across every discipline in an environment that challenges you and helps you grow fast.
Ownership - You’ll have freedom, responsibility, and trust from day one. We hire people for their talent, and we get out of their way.
Impact that matters - Build a product that helps people take control of their financial future – a topic that affects everyone.
A hybrid setup - We’re a hybrid setup company with teammates across France and Europe. We meet in person six times a year in Paris.
Competitive compensation - A package aligned with your experience and impact.
What we don’t care about
Your degree, your school – we care about what you bring to the team.
Ping pong tables, free laundry, or trendy perks – we focus on what truly matters.
From operator to orchestrator
Our vision of operations is built on one shift. An operator processes work. An orchestrator builds the system that processes it – through AI, through the product, through knowledge. You’ll sit at the center of that:
You own the hardest cases. The ones AI can’t solve, the ones where a client’s trust hangs on what happens next. Across brokerage, life insurance, crypto, and wealth management – you investigate, resolve, and close the loop.
You make the system learn. Every edge case you solve becomes a procedure. Every procedure becomes an AI resolution path. Every resolution path means one fewer case that needs a human. Your job gets harder over time – because the easy stuff keeps disappearing.
You shift from reactive to proactive. Today’s entry point is "client writes, we respond." Tomorrow’s is "system detects a signal, triggers a workflow, contacts the client before they even notice the problem." You help build that future – not in theory, but in your daily work.
You set the bar for how Finary feels. When a client reaches a human, the stakes are already high – their money, their trust, their patience. You own the quality of that moment. Not just solving the problem, but how the client feels when it’s solved.
You’re the bridge to Product & Engineering. When you see the same root cause twice, you don’t just write a playbook – you surface it as a product fix. You’re the voice of the client in technical decisions, and you make sure systemic issues get fixed at the source, not patched in support.
What your weeks look like
~50% frontline expertise – You handle the cases that require deep investigation, technical understanding, and real empathy. Life insurance subscription stuck in compliance? Crypto withdrawal blocked by a provider edge case? Client frustrated by a sync issue? That’s you.
~50% system improvement – Root‑cause investigations, cross‑functional projects with Product/Engineering, playbook creation, AI resolution improvement, knowledge codification. The goal: every week, the system handles more than it did last week.
Why this role exists now
AI handles the majority of conversations. The human role has fundamentally changed – we need people who thrive in that new role, not people who miss the old one.
We’re going proactive. Care interactions directly influence financial outcomes – deposits, conversions, retention. We’re building the signals, the scoring, the outreach. You’ll be part of that shift.
Knowledge is the moat. Every procedure you codify feeds the AI and reduces the cases that need a human. The compounding effect is massive – and we’re still early.
You'd be a great fit if you
Have experience in Operations, Technical Support, or Customer Expert roles.
Excel at investigating complex, ambiguous problems – and turning the solution into something reusable.
Use AI as a daily work multiplier.
Communicate with clarity and empathy, especially when stakes are high.
Care deeply about how a client feels after an interaction – not just whether the ticket was resolved.
Collaborate naturally with Product and Engineering – you translate customer pain into technical specs, not just complaints.
Are comfortable with APIs, data flows, and frontend/backend logic (you don’t need to code, but you need to understand how things connect).
Are genuinely curious about fintech, investing, and wealth management.
Are fluent in French and English.
This role is not for you if
You measure your day by how many tickets you closed.
You’re uncomfortable working alongside AI – or you see it as a threat rather than a multiplier.
You focus on process for process's sake rather than solving the underlying product issue.
You prefer stable, well‑defined roles where the playbook already exists.
You don’t enjoy cross‑functional work with technical teams.
Bonus points if you
Have startup or scale‑up experience and enjoy building systems from near‑zero.
Have exposure to regulated environments (banking, insurance, crypto).
Have SQL or data querying skills.