Care Expert - France

Care Expert

As a Care Expert, your primary mission is to transform member requests into delightful experiences, guiding members through the French healthcare system and serving our B2B partners.

Responsibilities

• Transform member requests into meaningful, accurate, and timely solutions.
• Provide crystal‑clear information and transparent guidance at every step.
• Deepen mastery of the French healthcare system and the needs of our corporate partners.
• Allocate 80% of your time to exceptional member support and 20% to innovative Care projects tailored to your expertise.
• Drive process excellence: identify and implement key improvements, translate data insights into actionable solutions, and lead end‑to‑end implementation.
• Guide and inspire fellow team members, build high‑performing project teams, and shape the future of Care at Alan.

Qualifications

• Genuine passion for helping others and joy in solving member challenges.
• Fluency in French and English (written and spoken) at full working proficiency.
• Comfortable navigating technology and digital tools.
• Excellent communication across all channels – email, chat, and call‑back only.
• Natural empathy and a calm presence in every interaction.
• Strong initiative and ability to turn ideas into action.
• Effective in collaborative environments, sharing and learning knowledge.
• Bonus: prior understanding of the French healthcare system.
• Salary range A2‑B1 level of our grid.

Benefits

• Fair rewards: generous equity packages for permanent contracts.
• Flexible office: options for HQ, co‑working hubs, or full‑remote with home office equipment sponsorship.
• Premium tools: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise‑canceling headphones.
• Flexible vacation policy and working hours.
• Extensive healthcare insurance: 100% for you and your children, 90‑100% for partners (permanent contracts only).
• Transport benefits tailored to each country.
• Learning & training: free books, budget for conferences, and free participation.
• Personal growth coaching: dedicated coach for every employee.
• Parental leave: extended parental leave for all new parents (permanent contracts only).

We hire people, not roles. If you meet most of the requirements and are excited for the opportunity, we would love to hear from you. Everyone, no matter how underrepresented, should feel free to apply.

Applicants from France (fiscal residence) are encouraged to apply.