Cabin & Cargo Mechanical Equipment (M/F) - In-Service Engineering

Cabin & Cargo Mechanical Equipment Engineer (f/m)

Location: Toulouse, France. Department: In‑Service Engineering Department, Cabin & Cargo Mechanical Equipment team.

Responsibilities

• Be the key technical referent for primary perimeters.
• Be involved in secondary perimeters.
• Answer customer queries through the Tech Request Manager tool and follow up by phone calls and discussions with airlines or their representatives.
• Mentor newcomers (apprentices, interns, temps) in technical training/awareness sessions (optional).
• Perform standby overnight and weekend when required.
• Provide on‑site assistance as necessary.
• Monitor and record in‑service events, identify recurring or safety issues, and launch corrective actions (MISP or RFW) with the relevant Engineering Role Technical Leader, Programme and Design organisation.
• Propose, author and review Pre‑Defined Solutions (PDS).
• Provide In‑Service Information and Technical Follow‑Up (TFU) to airlines ensuring a high level of quality and added value information.
• Ensure a feedback loop of in‑service experience, maintenance activities, and significant issues to management, design organisation (FEEL) and suppliers.
• Participate in meetings, webinars and regional conferences on specific subjects to communicate effectively to airlines.
• Participate in Cabin & Cargo technical meetings with internal and external stakeholders.
• Participate in the Expert forum as needed.
• Provide workshops to airlines per Airbus in‑service services catalogue.
• Review documentation for new programmes and modifications/adaptations to in‑service programmes (AMM and TSM).
• Contribute to the Change Request process.

Qualifications

• Engineer with experience in aircraft systems or structure, preference for Cabin & Cargo systems.
• Fluent in English, both written and spoken, for communication with customers and design offices.
• Excellent presentation skills, verbal and written.
• Customer‑service oriented and customer support focused.
• Strong coordination and relational skills to interact with customers, design offices, vendors and Airbus departments.
• Team player, adaptable, flexible.
• People skills for coordination of activities outside pure technical topics.

What we offer

• Financial rewards: attractive salary, success agreements, profit sharing schemes, savings plan, stock purchase plan.
• Work/life balance: extra days off, holiday transfer option, staff council with social, cultural and sporting activities.
• Well‑being/Health: complementary health insurance coverage, health services centre, concierge services, gym, carpooling app.
• Individual development: upskilling opportunities, unlimited access to e‑learning courses, certifications, career path programmes, mobility.

Employment Type: Permanent | Experience Level: Professional | Job Family: Customer Eng.& Technical Support & Services.

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