Business Support Manager F/H

Airbus Commercial Aircraft is looking for a Business Support Manager (f/m) to join our Customer Support & Services department based in Toulouse, France. You will be part of a team developing Airbus Avionics & Simulation activities. As part of the Operations and Inventory Team, you will be involved in digital transformation aiming at securing end-to-end supply chain operations and customer satisfaction.

Working environment

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

Benefits

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

Challenges

• Design, develop and deploy new features and dashboards using Google Suite and QlikSense to monitor aftermarket supply chain metrics.
• Maintain and ensure business continuity for existing Google-based IT tools supporting daily customer support operations.
• Control data accuracy across IT tools and implement corrective actions in close collaboration with the Operations Team Leader.
• Lead continuous improvement, automation, and upgrade projects for the department's digital ecosystem.
• Act as the main focal point for business and financial support matters, including payments, credit notes, and customer claims.

Requirements

• Background in Business, Supply Chain, or Information Systems with solid professional experience in project and stakeholder management.
• Advanced proficiency in Google Suite development (including Google Apps Script) and dashboard creation (QlikSense).
• Solid technical knowledge of SAP (PGI & P11 modules preferred).
• Proven experience in Business Analytics applied to Aftermarket Supply Chain or Customer Support operations.
• Professional fluency in both French and English (written and spoken).

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Employment Details

• Company: Airbus Operations SAS
• Employment Type: Permanent
• Classe Emploi (France): Classe G13
• Experience Level: Professional
• Job Family: Customer Account and Service Management

Equal Opportunity Statement

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to

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