Business Relationship Manager (H/F)

This position is part of TCS Industrial Autonomy and Engineering horizontal business unit to drive the growth of engineering services for major Pharma customers in France. The ideal candidate will have over 12+ years of industry experience shaping proposals, building strong client relationships, and drive solution-based sales while collaborating with cross-functional teams to create business opportunities and enhance value for Pharma clients.

Key responsibilities:

• Promote the company’s engineering services to major pharmaceutical and biopharmaceutical customers, addressing key areas such as process manufacturing, regulatory compliance, and digital transformation.
• Work within a multi-disciplinary team to develop proposals based on customer-specific requirements and industry regulations.
• Present, promote, and sell IoT and engineering services to existing and prospective pharmaceutical clients.
• Establish, develop, and maintain strong relationships with prospects and client stakeholders across manufacturing, quality, and regulatory functions.
• Collaborate with clients to identify engineering challenges in areas such as recipe design and management, overall equipment effectiveness (OEE), center lining, downtime tracking, batch and material tracking, and guided operations (maintenance & changeover).
• Support the execution of digital transformation programs, facilitating design thinking workshops with clients and leveraging various tools and techniques to enhance operational efficiency.
• Work with cross-functional teams to promote engineering solutions and drive new business opportunities within the pharmaceutical and biopharmaceutical sector.
• Conduct market analysis, lead business planning, and develop strategic sales initiatives. Track sales progress and provide status updates.
• Monitor client engagement, support business reviews, and implement measures to strengthen relationships and expand service adoption.
• Drive awareness of IoT and digital engineering solutions through industry events, thought leadership, and client engagements.

Minimum Qualifications

• Around 12+ years of experience with 5 of them atleast in working with pharmaceutical and biopharmaceutical customers providing professional services and engineering deployments.
• Strong knowledge of pharmaceutical and biopharmaceutical process manufacturing, including facility design, qualification, and commissioning.
• Experience in developing sales and account plans for a pharmaceutical customer portfolio.
• Familiarity with Good Manufacturing Practice (GMP) compliance requirements, including quality risk assessment, process quality control, and assurance.
• Strong knowledge of regulatory compliance and experience in gathering business requirements and defining user stories for development teams.
• Experience in driving digital transformation programs and conducting design thinking workshops with customers to identify operational challenges and solutions.
• Proven track record in independently scoping and delivering engineering services projects valued at $5-10 million.
• Established consultative relationships with pharmaceutical clients, with strong client references spanning 5+ years.
• Ability to build and maintain a strong client network within the pharmaceutical sector.